Hybrid Managing Agent Officer – Housing Compliance

Livewest; Exeter; Hybrid; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Generous Annual Leave

Pension Contributions

Health Benefits

Learning and Development

Family Support

Wellbeing Matters

Cycle to Work

Volunteer days

Job summary

LiveWest in Exeter is seeking a Managing Agent Officer to oversee agents and leases, ensuring compliance with company and regulatory requirements. You will inspect properties, manage agreements, and report on service delivery to drive quality housing management. The role is full-time, hybrid with 2-3 days in the Exeter office.

The successful candidate will have CIH qualification, strong attention to detail, and the ability to work with external partners and vulnerable customers.

Qualifications

• Understanding of agency and lease legislation and good practice.
• Appropriate CIH qualification.
• Able to work effectively with external organisations.
• Able to apply common sense to situations.
• Experience of maintaining records and putting into place action plans.
• Able to assess risks and manage appropriately.
• Previous experience of working with vulnerable individuals.
• Communicate clearly and effectively.
• Act flexibly to meet customer and business needs.
• Demonstrate attention to detail and an ability to prioritise.

Responsibilities

• Compliance Management: Ensure that managing agents and lessees comply with company, statutory, and regulatory requirements.
• Inspection and Action: Undertake periodic inspections and take corrective or preventative action to ensure a quality housing management service is delivered.
• Lease and Agreement Management: Ensure managing agent and lease agreements are appropriately written, priced, and managed to ensure all charges are reasonable and recoverable.
• Collaboration and Reporting: Work collaboratively with internal and external partners, monitor data, and provide reports to inform service delivery.

Skills

Lease legislation

Compliance management

Records management

Risk assessment

Communication

Education

CIH qualification

Job description

LiveWest in Exeter is seeking a Managing Agent Officer to oversee agents and leases, ensuring compliance with company and regulatory requirements. You will inspect properties, manage agreements, and report on service delivery to drive quality housing management. The role is full-time, hybrid with 2-3 days in the Exeter office.

The successful candidate will have CIH qualification, strong attention to detail, and the ability to work with external partners and vulnerable customers.