Managing Agent Relationship & Case Support (Hybrid)

Southern Housing; Greater London; Hybride; GBP 26 000 - 38 000; Plein temps

Résumé du poste

Southern Housing is seeking an organised Managing Agent Relationship Advisor to join our Service Charge & Specialist Leasehold Services team. Based at one of our main offices in Farringdon, Croydon or Sittingbourne with hybrid working, this role supports administrative, technical and case handling for managing agents and related stakeholders.

You will maintain accurate records, monitor inquiries and support assurance, service charge activities and stakeholder engagement to protect residents'

Qualifications

• Experience in administration, housing, customer service or a property-related environment.
• Strong organisation skills and the ability to manage competing priorities.
• Clear written and verbal communication skills.
• Excellent attention to detail and accurate record keeping.
• A positive approach to customer service and working with different stakeholders.
• Good problem-solving skills and confidence knowing when to escalation an issue.

Responsabilités

• Maintain accurate relationship, case and stakeholder records.
• Monitor shared inboxes, workflows, correspondence and action trackers.
• Respond to routine enquiries and provide information to residents and stakeholders.
• Support meetings, projects and stakeholder engagement activities.
• Assist with Section 20 consultations, tribunal documents and specialist leasehold processes.
• Gather and organise information for audits, reviews, complaints and assurance work.
• Identify missing information, delays or risks and escalate where needed.

Connaissances

Administration

Customer service

Organisation

Communication

Problem solving

MS Office

Outils

Microsoft Office

Description du poste

Southern Housing is seeking an organised Managing Agent Relationship Advisor to join our Service Charge & Specialist Leasehold Services team. Based at one of our main offices in Farringdon, Croydon or Sittingbourne with hybrid working, this role supports administrative, technical and case handling for managing agents and related stakeholders.

You will maintain accurate records, monitor inquiries and support assurance, service charge activities and stakeholder engagement to protect residents'