Hybrid Leasehold Records & Casework Specialist

Adecco; Dartford; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Adecco is seeking a Leasehold Support Officer for a public sector housing client in Dartford, Kent. This temporary assignment initially runs for three months.

Working full-time 35 hours per week, hybrid (2-3 days in the office), reporting to the Head of Managing Agents and Owned Tenures, the role focuses on reviewing leases, maintaining records and resolving complex leasehold issues. The position requires strong attention to detail, data management, and effective liaison with leaseholders,

Qualifications

• Experience in a leasehold, property management, housing or managing agent environment.
• Solid understanding of residential leases and leasehold management.
• Ability to interpret lease clauses and determine responsibility for repairs, maintenance, insurance and service charges.
• Strong attention to detail and experience maintaining accurate records and data.
• Excellent investigation, analytical and problem-solving abilities.
• Confident communicating with a range of stakeholders, including managing agents and leaseholders.
• Proficient with Microsoft Office applications, especially Excel and Word.

Responsibilities

• Review lease documents, transfer deeds, and management agreements.
• Check landlord, leaseholder and managing agent obligations.
• Maintain leasehold and ownership data across internal systems.
• Identify and resolve data discrepancies and escalate as needed.
• Support complex casework by gathering and analyzing information.
• Prepare summaries of lease responsibilities and key issues.
• Liaise with internal teams, managing agents, leaseholders and external partners.
• Maintain case notes and audit trails.
• Support investigations into managing agent performance and disputed responsibilities.

Skills

Leasehold experience

Data management

Excel

Attention to detail

Stakeholder communication

Analytical thinking

Tools

Housing management software

Job description

Adecco is seeking a Leasehold Support Officer for a public sector housing client in Dartford, Kent. This temporary assignment initially runs for three months.

Working full-time 35 hours per week, hybrid (2-3 days in the office), reporting to the Head of Managing Agents and Owned Tenures, the role focuses on reviewing leases, maintaining records and resolving complex leasehold issues. The position requires strong attention to detail, data management, and effective liaison with leaseholders,