Leasehold Services Specialist

Carrington Blake Recruitment; Brentwood; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

Brentwood Borough Council is recruiting a Leasehold Officer to manage day-to-day leasehold properties, service charges, major works and related income. You will ensure accurate charge administration and robust debtor control while delivering high-quality customer service to leaseholders and internal teams.

Ideal candidates will have strong leasehold experience, debt recovery knowledge and great IT skills. The role offers a stable environment within Housing Services with potential for flexible

Qualifications

• Experience in Leasehold Services and working with leaseholder accounts.
• Customer-focused experience in housing or council services.
• Ability to read and manage leases and related documents.
• Experience handling service charges and arrears recovery.
• Knowledge of income collection processes and debt recovery.
• Proficient IT skills including Word, Excel and Outlook.
• Excellent data entry and casework management abilities.
• Able to work as part of a team and manage workload.
• Strong communication and interpersonal skills with empathy.
• GCSE Maths and English at A–C (or equivalent).
• Full UK driving licence and flexibility to work outside hours.

Responsibilities

• Administer leaseholder service charges, including estimates and actuals.
• Monitor income and recover arrears in line with council policies.
• Negotiate repayment arrangements with leaseholders.
• Refer cases to Legal Services for recovery actions and monitor progress.
• Maintain debtor accounts and accounting records.
• Produce reports on leasehold income and performance.
• Conduct Section 20 consultations with required timelines.
• Coordinate Major Works Projects with Repairs Team and leaseholders.
• Process Right to Buy applications, including fraud checks.
• Provide advice on leasehold matters and answer queries.

Skills

Leasehold Services

Customer Focus

Read Leases

Leaseholder Accounts

Debt Recovery

MS Office

Data Entry

Teamwork

Time Management

Communication

Empathy

GCSE Maths/English

Driving Licence

Flexible Hours

Education

GCSE Maths/English

Tools

Orchard HMS

Nafn

Uniform

Locata

Job description

Brentwood Borough Council is recruiting a Leasehold Officer to manage day-to-day leasehold properties, service charges, major works and related income. You will ensure accurate charge administration and robust debtor control while delivering high-quality customer service to leaseholders and internal teams.

Ideal candidates will have strong leasehold experience, debt recovery knowledge and great IT skills. The role offers a stable environment within Housing Services with potential for flexible