Hybrid Key Account Manager | Manufacturing Growth & Ops

Yolk Recruitment Ltd; Exeter; Hybrid; GBP 48,000 - 58,000; Full time

Benefits offered by this job

25 days' annual leave

Annual performance bonus of ~5%

Employer pension contributions up to 7

Job summary

Yolk Recruitment Ltd is recruiting a Key Account Manager for an Exeter-based, hybrid role within a well-established manufacturing business. You will own a portfolio of key customers, driving commercial planning, forecasting and relationship management across internal engineering, manufacturing and quality teams.

The role combines strategic account development with operational delivery, requiring strong relationship-building, a proactive approach to quotations and order management, and the

Qualifications

• Experience managing large customer accounts or portfolios.
• Strong commercial awareness and account development.
• Experience working in a manufacturing environment is beneficial.
• Strong organisational and time-management abilities.
• Knowledge of import/export controls."
• Ability to work effectively under pressure and manage priorities.
• Strong attention to detail and integrity.
• Ability to work independently and take ownership of tasks.
• Ability to interpret customer requirements and appreciate internal manufacturing capabilities and limitations.
• Ability to build effective relationships across engineering, quality, manufacturing and commercial functions.
• Collaborative approach and ability to work as part of a wider team.

Responsibilities

• Manage and develop relationships across a portfolio of key customer accounts, identifying opportunities for new business and account growth.
• Research customer requirements and market intelligence to identify opportunities for generating new business.
• Produce short- and long-term forecasts to support production planning, capacity utilisation and inventory management.
• Work closely with internal departments to ensure compliance with credit control, export controls, HMRC requirements and company procedures.
• Act as the key point of contact for customers regarding quotations, delivery commitments, cost reduction initiatives, audits, testing requirements and certifications.
• Prepare commercial information to support long-term contracts, complex quotations, budgets, capacity planning and monthly forecasts.
• Work collaboratively with internal teams to ensure customer requirements are understood and delivered effectively.
• Conduct regular account reviews with customers and internal stakeholders, including Plant Management, Engineering, Quality, NPI and Sales.
• Maintain accurate customer demand and order information on a weekly basis.
• Prepare quotations for new and existing products, working closely with Engineering, Quality and NPI teams.
• Provide customers with regular updates regarding orders, deliveries and operational matters.
• Prepare and deliver Quarterly Business Review presentations.
• Conduct weekly accounts receivable reviews and liaise with the Corporate Credit team.
• Maintain accurate expedite reports and update internal systems to reflect changes.
• Ensure appropriate export control diligence is completed.
• Participate in financial and quality audits.
• Ensure credit control procedures and contract reviews are completed appropriately for order acceptance.

Skills

Large account management

Commercial acumen

Manufacturing sector

Organisational skills

Import/export controls knowledge

Prioritisation under pressure

Attention to detail

Independent worker

Cross-functional collaboration

Relationship building

Job description

Yolk Recruitment Ltd is recruiting a Key Account Manager for an Exeter-based, hybrid role within a well-established manufacturing business. You will own a portfolio of key customers, driving commercial planning, forecasting and relationship management across internal engineering, manufacturing and quality teams.

The role combines strategic account development with operational delivery, requiring strong relationship-building, a proactive approach to quotations and order management, and the