Hybrid IT Systems Engineer

Pacific Asia Tech Trade Inc; Belfast City District; Hybrid; GBP 22,000 - 37,500; Full time

Benefits offered by this job

Health coverage

Pension

Hybrid work model

25 days PTO

Professional development days

Volunteer day

Parental leave

Anniversary PTO

Job summary

Trading Technologies in Belfast is seeking an IT Support professional to deliver Tier 1/2 triage for Linux/Windows, AWS, and hardware, plus authentication, virtualization, and monitoring tasks. The role involves working in a hybrid model with 3 days in-office and 2 remote days.

You will diagnose issues across AD/LDAP, MFA, Nutanix, OpenShift Virt, VMware ESXi, and KVM, while following SOPs, maintaining automation scripts, and contributing to the knowledge base.

Qualifications

• Associate’s degree or relevant certification in Computer Science or a related technical field preferred.
• Familiarity with virtualization platforms and concepts (VMware, OpenShift Virt, Nutanix).
• General familiarity with Linux (RHEL/CentOS) and Windows Server administration.
• Analytical troubleshooting mindset with logical problem-solving approach.
• Basic exposure to or interest in Python or Bash scripting.
• Strong verbal and written communication for customer-facing incidents.
• Team-oriented mindset and ability to follow guidance from Dispatch Lead.
• Ability to work in rotating shifts to support a 24/7 operation.

Responsibilities

• Tier 1 & Tier 2 support and triage for Linux/Windows, AWS, and hardware issues.
• Triage authentication failures across Active Directory, Linux LDAP/SSSD, MFA/2FA, and AWS IAM roles.
• Troubleshoot global virtualization environments (Nutanix, OpenShift Virt, VMware ESXi, KVM).
• Monitor global hybrid compute/storage services and ensure performance.
• Execute SOPs for user access, provisioning, and hardware checks.
• Escalate complex issues to Dispatch Lead or Senior Systems Engineers.
• Assist in maintaining automation scripts (Bash/Python) and IaC deployments.
• Document new troubleshooting steps and update procedures.
• Participate in 24/5 rotation for global coverage.

Skills

Linux/Windows

AWS

AD/LDAP

MFA/2FA

Nutanix

OpenShift

VMware vSphere

KVM

Python/Bash scripting

Documentation

SOPs

Teamwork

Education

Associate degree or relevant certification

Tools

Nutanix

OpenShift

VMware vSphere/ESXi

KVM

AWS IAM

AD/LDAP

Job description

Trading Technologies in Belfast is seeking an IT Support professional to deliver Tier 1/2 triage for Linux/Windows, AWS, and hardware, plus authentication, virtualization, and monitoring tasks. The role involves working in a hybrid model with 3 days in-office and 2 remote days.

You will diagnose issues across AD/LDAP, MFA, Nutanix, OpenShift Virt, VMware ESXi, and KVM, while following SOPs, maintaining automation scripts, and contributing to the knowledge base.