Hybrid IT Infrastructure Engineer — 3rd-Line Support

NHS Professionals; Hemel Hempstead; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Generous annual leave

Pension contributions

Life Assurance

Group Income Protection

Wellbeing Programme

Employee Assistance Programme

Discounts platform

Job summary

NHS Professionals is looking for an experienced IT Systems Engineer to support hybrid infrastructure across cloud platforms and on-prem estates. The role involves ownership of complex issues, delivery of IT projects, and working from Hemel Hempstead or Leeds offices on a Monday–Friday schedule.

You will provide 3rd-line IT infrastructure support, drive improvements, and mentor internal teams while collaborating with the security group to strengthen controls and regulatory compliance.

Qualifications

• Technical experience supporting and maintaining Microsoft technologies and solutions.
• Educated to A-Levels or equivalent. Any additional IT industry certifications would be desirable
• A hands-on consultative approach to working with the company’s customers and directly with senior management and technical staff.
• A strong background in collaborating with operational IT teams

Responsibilities

• Provide day-to-day operational support for cloud-hosted and on-premises server environments and networks.
• Contribute to lifecycle management and drive continuous improvement of IT infrastructure.
• Participate in change control, testing, and deployment of infrastructure services.
• Take a proactive approach to technical issues and requirements, working closely with the service delivery team.
• Provide 3rd-line IT infrastructure support to the business, ensuring technical issues are solved in a timely manner, keeping with SLA’s within the team.
• Collaborate with operational support teams and peers, with a strong focus on mentoring and knowledge sharing.
• Collaborate with NHS Professionals security team, providing technical knowledge and guidance, ensuring NHS Professionals security posture remains strong.
• Ensure the integrity of security practices within the organisation, contributing to on-going accreditation and certification.
• Create and maintain accurate documentation in support of IT infrastructure services and processes.

Skills

Microsoft technologies

A-Levels

IT certifications desirable

Education

A-Levels or equivalent

IT industry certifications desirable

Job description

NHS Professionals is looking for an experienced IT Systems Engineer to support hybrid infrastructure across cloud platforms and on-prem estates. The role involves ownership of complex issues, delivery of IT projects, and working from Hemel Hempstead or Leeds offices on a Monday–Friday schedule.

You will provide 3rd-line IT infrastructure support, drive improvements, and mentor internal teams while collaborating with the security group to strengthen controls and regulatory compliance.