Hybrid IT Support Technician — 1st Line, Logistics

ILG (International Logistics Group Ltd); Northampton; Hybrid; GBP 22,000 - 38,000; Full time

Benefits offered by this job

Pension

Life Assurance

Healthshield Cash Plan

Discount Perks

Cycle to work scheme

Enhanced parental leave

Job summary

ILG (International Logistics Group Ltd) is seeking a proactive 1st line IT Support professional to join our IT team. You will handle 1st line support for internal users and external clients, manage system administration tasks, and assist with on-site hardware issues and remote troubleshooting.

You will collaborate with stakeholders and 3rd party providers, support ongoing projects and participate in the on-call rota.

Qualifications

• Experience in IT support or helpdesk.
• Hands-on IT experience across Windows PC configurations.
• Familiarity with AD and MS 365.
• Experience with ticketing systems and basic SQL queries.
• Advanced Excel for data manipulation and CSV processing.

Responsibilities

• Provide 1st line IT support to internal users and external clients.
• Perform system administration, maintenance and support for business applications.
• On-site hardware support and remote troubleshooting.
• Support internal projects and liaise with stakeholders and 3rd party providers.
• Participate in on-call rota and after-hours support.

Skills

IT support experience

Active Directory

MS 365

SQL writing

Advanced Excel

Tools

Helpdesk ticketing systems

Job description

ILG (International Logistics Group Ltd) is seeking a proactive 1st line IT Support professional to join our IT team. You will handle 1st line support for internal users and external clients, manage system administration tasks, and assist with on-site hardware issues and remote troubleshooting.

You will collaborate with stakeholders and 3rd party providers, support ongoing projects and participate in the on-call rota.