IT Support Technician

ILG (International Logistics Group Ltd); Northampton; Hybrid; GBP 22,000 - 38,000; Full time

Benefits offered by this job

Pension

Life Assurance

Healthshield Cash Plan

Discount Perks

Cycle to work scheme

Enhanced parental leave

Job summary

ILG (International Logistics Group Ltd) is seeking a proactive 1st line IT Support professional to join our IT team. You will handle 1st line support for internal users and external clients, manage system administration tasks, and assist with on-site hardware issues and remote troubleshooting.

You will collaborate with stakeholders and 3rd party providers, support ongoing projects and participate in the on-call rota.

Qualifications

• Experience in IT support or helpdesk.
• Hands-on IT experience across Windows PC configurations.
• Familiarity with AD and MS 365.
• Experience with ticketing systems and basic SQL queries.
• Advanced Excel for data manipulation and CSV processing.

Responsibilities

• Provide 1st line IT support to internal users and external clients.
• Perform system administration, maintenance and support for business applications.
• On-site hardware support and remote troubleshooting.
• Support internal projects and liaise with stakeholders and 3rd party providers.
• Participate in on-call rota and after-hours support.

Skills

IT support experience

Active Directory

MS 365

SQL writing

Advanced Excel

Tools

Helpdesk ticketing systems

Job description

An award-winning, market-leading 3PL (third party logistics provider) ILG specialises in high-quality order fulfilment and delivery services. Our customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed.

We are a people business, investing in training and development, recognising and rewarding our people's achievements and creating opportunities for them to progress within our business. If you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you.

The role

Reporting into the IT Support Team Leader you will be responsible for providing 1st line IT support to both internal business users and external clients.

Key responsibilities include:

• System administration, maintenance and support for deployed business facing applications
• On-site hardware support
• Remote support and troubleshooting
• Supporting internal projects as assigned
• Maintaining good working relationships with internal and external stakeholders and 3rd party IT service providers
• Participating in the out-of-hours on-call support rota

What we are looking for

• IT support / helpdesk experience (desirable)
• IT support and problem-solving experience across a range of technologies and solutions
• Experience using and/or supporting Warehouse Management Systems and Carrier Management Systems (desirable)
• Hands on experience supporting, building and configuring Microsoft Windows based PCs, including Active Directory and MS O365
• Experience using IT Service Management / Helpdesk ticketing solutions (desirable)
• SQL writing experience (desirable)
• Advanced Excel skills (data manipulation, working with CSV files and macros)
• Excellent communication and problem-solving skills
• Comfortable working in high pressure situations
• Teamwork and collaboration skills
• Customer focused, can-do attitude
• Good knowledge of business processes within 3PL / Logistics sector (desirable)
• Discretionary company bonus scheme
• Following successful probation period opportunity for hybrid working in line with ILG policy up to 50/50 remote / office working
• Pension, Life Assurance, Healthshield Cash Plan and Discount Perks
• 22 days holiday (plus Bank Holidays) increasing to 25 days after 2 complete holiday years, with the option to buy/sell holiday
• Free on-site parking, with electric car charging at certain locations
• Range of employee awards
• Employee assistance programme to promote mental health wellbeing
• Cycle to work scheme
• Enhanced maternity and paternity leave

The role requires you to be able to travel to ILG's sites in line with business needs, and in-line with the ILG's home-working policy

Job Application Requirements

• Right to Work in the UK & Basic DBS Check - You must have the legal right to work in the UK, (we are not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment. We use a third-party checking service for each of these, so you will need to provide them with relevant information if offered a role with us.
• References - We reserve the right to request two or more references, to cover the past five years of your employment history. Please ensure you can provide accurate contact details for each of your referees.
• English Language - You must be able to work in English; enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues.

Please be aware we will be considering applications as we receive them and arranging interviews accordingly. Depending on the volume of applications we receive we may close this advert ahead of the advertised closing date.

For more information about our company or employee benefits please visit https://www.ilguk.com/about-us/