Hybrid IT Support Technician (1st-3rd Line) - Cardiff

Which? Group

Cardiff

Hybrid

GBP 28,000 - 32,000

Full time

5 days ago

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Benefits offered by this job

Excellent pension

Healthcare insurance

Private medical insurance

Vitality rewards

Death in service

Content access

Will service

Work from anywhere

Job summary

Which? Group Cardiff is seeking an IT Support Technician to deliver 1st-3rd line support in a user-focused environment, ensuring incidents are resolved within SLA. You will record requests in the ticketing system, monitor key systems, and support project delivery while collaborating across teams.

Hybrid role with at least two days on-site in Cardiff. We offer a competitive salary, 28 days holiday plus bank holidays, and a generous pension scheme with 6% employer contribution rising to 11% after

Qualifications

IT troubleshooting skills (Windows, macOS, application support).
Windows, Mac and mobile device configuration and maintenance experience.
Ability to work under pressure whilst managing priorities and tasks.
Capable of working independently and within a team.
IT ticketing system experience (preferably Jira).

Responsibilities

Provide 1st, 2nd and 3rd line support to users and project delivery support, resolving incidents and queries within SLAs.
Record requests and incidents in the IT ticketing system and manage tickets to resolution.
Monitor key systems and platforms; undertake housekeeping and administrative tasks.
Troubleshoot issues and gather information before escalation if needed.
Commissioning new or replacement equipment for customers.