Hybrid 2nd Line Support Engineer

Bechtle UK; Northampton; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Hybrid working

Healthcare benefits

Annual leave 25–30 days

Job summary

Bechtle UK in Northampton is seeking a 2nd line support engineer to assist the 2nd Line team and support customers remotely. You will be a point of contact for the Service Desk, working with 1st/2nd line teams and field engineers to resolve incidents quickly and maintain service quality.

The role offers hybrid working (3 days in, up to 2 remote after probation) and a competitive salary of £30,000 to £35,000 depending on experience. The company provides modern facilities and growth opportunities.

Qualifications

• Excellent customer communication skills.
• Can work on own intuiti...

Responsibilities

• Provide 2nd line technical support for all customers.
• Coordinate with 1st/2nd line teams, field engineers and service desk to maintain high communications.
• Ensure incidents are resolved promptly and documented.
• Support on-site and remote incidents and change control processes.
• Create and maintain service documentation and customer audits.

Skills

Customer communication

Independent worker

Job description

Bechtle UK in Northampton is seeking a 2nd line support engineer to assist the 2nd Line team and support customers remotely. You will be a point of contact for the Service Desk, working with 1st/2nd line teams and field engineers to resolve incidents quickly and maintain service quality.

The role offers hybrid working (3 days in, up to 2 remote after probation) and a competitive salary of £30,000 to £35,000 depending on experience. The company provides modern facilities and growth opportunities.