Hybrid IT Support Specialist - Windows & Mac Expert

AECOM Corporation; Manchester; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

AECOM is looking for an IT Support Specialist to cover the Europe region from the Manchester office. You will provide second-line IT support to staff and assist regional projects, with occasional travel to UK and European offices.

Role is full-time with hybrid or site-based options and Day 1 onboarding. Ideal candidates have Windows 11, Microsoft 365, and AD/Entra ID experience, plus relevant IT certifications and strong communication skills.

Qualifications

• Previous IT/technical support experience.
• Strong knowledge of Windows 11 and Microsoft 365 apps.
• Experience with AD/Entra ID and MacOS.
• Practical IT hardware knowledge and peripherals.
• Excellent communication and customer service skills.
• Ability to prioritise workload and handle multiple requests.
• Strong problem-solving and analytical abilities.
• Ability to work independently and in a team.
• Experience with ticketing and asset management systems.
• Relevant IT certifications (CompTIA A+, Network+, Microsoft).

Responsibilities

• Provide second-line technical support to staff.
• Diagnose and resolve hardware, software and OS issues.
• Support Windows and MacOS environments.
• Escalate complex issues to senior IT staff or external suppliers.
• Record, document, and close tickets accurately.
• Report issues to the regional IT Service Delivery manager.
• Maintain IT asset management processes.
• Handle e-waste in line with IT governance.
• Collaborate on broader IT goals and regional projects.
• Support regional projects and travel as required.

Skills

Customer service

Communication skills

Problem solving

Team collaboration

Prioritising workload

Time management

Education

IT certifications (CompTIA A+, Network+, Microsoft)

Tools

Windows 11

Microsoft 365

Active Directory

Entra ID

MacOS

IT ticketing systems

IT asset management

Job description

AECOM is looking for an IT Support Specialist to cover the Europe region from the Manchester office. You will provide second-line IT support to staff and assist regional projects, with occasional travel to UK and European offices.

Role is full-time with hybrid or site-based options and Day 1 onboarding. Ideal candidates have Windows 11, Microsoft 365, and AD/Entra ID experience, plus relevant IT certifications and strong communication skills.