Hybrid IT Support Specialist — Growth & Impact

TrustFord; Barnsley; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

33 days annual leave including bank

Pension Scheme

Life Assurance

Ford Privilege vehicle purchase scheme

Discount on Service, Bodyshop andParts

Volunteer day

Cycle to work

Perks at Work

Job summary

TrustFord is seeking a Customer Support Specialist to be the first point of contact for colleagues with IT issues in a fast-paced service desk. You will log, troubleshoot and escalate calls, owning each case to resolve within SLA while delivering excellent customer service.

The role blends technical support with customer care and offers hybrid working with training and progression opportunities. Applicants should be team players with strong organisation skills and relevant experience in a

Qualifications

• Experience in a similar role and customer-focused service.
• Ability to log and triage IT issues and escalate where needed.
• Strong organisational skills and team collaboration.

Responsibilities

• Take and log calls from colleagues with IT issues.
• Troubleshoot problems and resolve or escalate to the appropriate team.
• Ensure calls are handled within SLA and maintain high service quality.
• Own calls from start to resolution and communicate with users.

Skills

Customer service

IT support

Troubleshooting

Communication

Organisation

Job description

TrustFord is seeking a Customer Support Specialist to be the first point of contact for colleagues with IT issues in a fast-paced service desk. You will log, troubleshoot and escalate calls, owning each case to resolve within SLA while delivering excellent customer service.

The role blends technical support with customer care and offers hybrid working with training and progression opportunities. Applicants should be team players with strong organisation skills and relevant experience in a