Hybrid IT Support Engineer – Service Desk

Guardian Jobs; Reading; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

Guardian Jobs is looking for an IT Support Engineer to join the Technology team in a hybrid role based in Horizons, Reading. The position is full time (35 hrs/wk) on a fixed-term basis for up to 12 months, with up to two days per week from home.

You will handle incidents and service requests from students and staff, delivering quality end-user support and ensuring timely updates while following IT governance.

Qualifications

• Experience in a similar/technical role.
• Experience working with Active Directory.
• Understanding of setup and configuration of hardware (laptops and peripherals).
• Ability to troubleshoot networking basics (DNS, DHCP, Wi-Fi, VPN).
• Strong communication and listening skills, with a commitment to providing excellent customer service.

Responsibilities

• Manage incoming incidents and service requests within the service desk system.
• Provide technical support for end‑user computing, device management, end-user M365 troubleshooting, networking basics, AV/teaching room support, and identity/access issues.
• Ensure that the customer is continually updated throughout the lifecycle of their ticket.
• Follow IT procedures, processes and guidelines to set up new starters, changes or leavers.

Skills

Active Directory

End-user support

Hardware setup

Networking basics

Customer service

Communication

Job description

Guardian Jobs is looking for an IT Support Engineer to join the Technology team in a hybrid role based in Horizons, Reading. The position is full time (35 hrs/wk) on a fixed-term basis for up to 12 months, with up to two days per week from home.

You will handle incidents and service requests from students and staff, delivering quality end-user support and ensuring timely updates while following IT governance.