Hybrid IT Support Engineer - Career Growth & Training

AWD online; Greater London; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Learning and development opportunities

Career progression opportunities

Birthday day off

Pension scheme

Job summary

AWD online is seeking an IT Support Engineer / Service Desk Analyst to deliver first-line IT support to clients in a hybrid working setup. You will troubleshoot across devices, manage user access, and contribute to knowledge resources in a lively, collaborative team.

Responsibilities include logging incidents, resolving basic issues on Windows and macOS, and participating in Microsoft certification training to grow expertise in Modern Desktop, Intune and Azure.

Qualifications

• Relevant IT support experience
• Familiarity with ITIL Foundation
• Strong troubleshooting and problem-solving skills
• Excellent customer service, interpersonal and communication skills
• Proactive approach, strong work ethic and commitment to continuous learning
• Ability to collaborate effectively within a team

Responsibilities

• Incident logging and prioritisation as first point of contact
• Technical troubleshooting across desktops and mobile devices
• Handle user access and security tasks using AD/Azure AD
• Install, configure and maintain hardware and software
• Maintain clear records and contribute to knowledge resources
• Provide professional updates and jargon-free guidance to end users
• Identify recurring issues and suggest service improvements
• Participate in Microsoft certification training (Modern Desktop, Intune and Azure)

Skills

IT support

ITIL Foundation

Troubleshooting

Customer service

Communication

Team collaboration

Tools

Windows OS

Azure AD

Active Directory

Microsoft 365

Job description

AWD online is seeking an IT Support Engineer / Service Desk Analyst to deliver first-line IT support to clients in a hybrid working setup. You will troubleshoot across devices, manage user access, and contribute to knowledge resources in a lively, collaborative team.

Responsibilities include logging incidents, resolving basic issues on Windows and macOS, and participating in Microsoft certification training to grow expertise in Modern Desktop, Intune and Azure.