Hybrid IT Support Desk Analyst – Grow Your Tech Career

Freedom Fibre Limited.; Bath; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Private healthcare

Pension scheme

Life insurance

24/7 online GP access

Onsite parking

Career development

Job summary

Truespeed is seeking a Support Desk Analyst to join our Service Operations team in Bath. You will provide first-line IT support across the business, managing tickets in Jira and resolving issues quickly and professionally.

The role covers Microsoft 365, Windows 11, macOS and mobile devices, with RMM tools for remote support. The hybrid pattern offers three days in the Bath office and two at home, with occasional higher office attendance.

Qualifications

• Previous experience in a 1st Line IT Support, Service Desk or similar role.
• Experience troubleshooting Windows 11 and supporting Microsoft 365.
• Good understanding of Microsoft 365, including Exchange Online, Entra ID, SharePoint, Teams and OneDrive.
• Good knowledge of Windows operating systems and desktop hardware.
• Experience working with ticketing systems and SLAs.
• Excellent communication and customer service skills.

Responsibilities

• Provide friendly and professional 1st Line IT Support to colleagues.
• Manage, prioritise and update incidents and service requests through JIRA.
• Troubleshoot issues and resolve requests within SLAs, escalating where appropriate.
• Install, configure and maintain laptops, desktops, mobile devices, software and applications.
• Support Windows 11, macOS, Microsoft 365, iOS and Android devices.
• Use NinjaOne, Mosyle or similar RMM tools to remotely monitor and support devices.
• Use PowerShell for basic administration, troubleshooting and automation.
• Assist with Microsoft 365 administration, including Exchange Online, Microsoft Entra ID, SharePoint, Teams and OneDrive.
• Support user onboarding and offboarding, including account creation and removal.
• Assist with eDiscovery and SARs where required.
• Maintain accurate technical documentation and contribute to IT knowledge bases using Confluence.
• Work with senior IT colleagues to resolve more complex technical issues.

Skills

1st Line IT Support

Service Desk

Windows 11

Microsoft 365

TCP/IP basics

Customer service

Communication skills

Teamwork

PowerShell basics

Education

CompTIA A+ or equivalent IT qualification

Tools

JIRA Service Desk

Confluence

NinjaOne

Mosyle

RMM tools

PowerShell

Job description

Truespeed is seeking a Support Desk Analyst to join our Service Operations team in Bath. You will provide first-line IT support across the business, managing tickets in Jira and resolving issues quickly and professionally.

The role covers Microsoft 365, Windows 11, macOS and mobile devices, with RMM tools for remote support. The hybrid pattern offers three days in the Bath office and two at home, with occasional higher office attendance.