Hybrid IT Service Manager | Lead Reliable, Scalable Tech Services

Carnival Corporation & plc; England; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Employee discounts

Hybrid working

Private medical insurance

Lif e Assurance

Learning and development opportunities

Job summary

Carnival UK is seeking a Manager, IT Service to drive performance, stability and user experience of critical IT services across Fleet and Shore. You will coordinate cross-functional and vendor teams, monitor trends, and lead improvements to align with business priorities.

The role requires ITIL-based service management experience and strong stakeholder communication skills, with a track record of delivering measurable service enhancements in complex environments.

Qualifications

• Experience applying ITIL-based service management with ITIL Foundation certification.
• Experience owning service performance and coordinating across operations, engineering and vendors.
• Strong stakeholder engagement and communication skills; ability to influence senior stakeholders.
• Experience analyzing service reporting and driving measurable improvements.

Responsibilities

• Own the performance, stability and experience of assigned IT services across Fleet and Shore.
• Coordinate operational support, engineering and vendor teams to maintain service reliability, resilience and cost-effectiveness.
• Monitor service performance, analyse trends and lead continuous improvement activity to reduce recurring issues.
• Support service design, transition and major incident activity, ensuring operational readiness and lasting improvements.

Skills

ITIL Foundation

Service management

Stakeholder engagement

Vendor coordination

Performance analysis

Maritime sector experience

Job description

Carnival UK is seeking a Manager, IT Service to drive performance, stability and user experience of critical IT services across Fleet and Shore. You will coordinate cross-functional and vendor teams, monitor trends, and lead improvements to align with business priorities.

The role requires ITIL-based service management experience and strong stakeholder communication skills, with a track record of delivering measurable service enhancements in complex environments.