Hybrid IT Service Desk Analyst – First-Line Support

Tees, Esk and Wear Valleys NHS Foundation Trust; Tees Valley; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Tees Esk and Wear Valleys NHS Foundation Trust is seeking an IT Service Desk Analyst to provide first line IT support across the Trust’s computing estate, including PCs, laptops and mobile devices.

The role offers a hybrid working pattern with some office presence; strong communication and customer service skills are essential as you assist colleagues and ensure swift, accurate call logging and incident resolution.

Qualifications

• Educated to HND / HNC standard in an IT related subject or with equivalent experiential learning
• ECDL or equivalent experiential learning
• Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above
• Degree in an IT or Customer Service related subject
• Helpdesk institute qualification/membership or equivalent
• Computer hardware maintenance qualification - ComptiaA+ or equivalent

Responsibilities

• Provide first line of contact for customer queries to the service desk and ensure accurate logging and assignment
• Use interpersonal and communication skills to resolve calls across the Trust
• Assist and deputise for the Service Desk Team Lead and Service Desk & Asset Manager
• Promote a positive image of people with mental health conditions and learning disabilities
• Promote a positive image of the Information Services department and the wider Trust

Skills

Customer service

Communication skills

Teamwork

Problem solving

Education

Higher National Diploma / Certificate in an IT subject

ECDL or equivalent

GCSE Maths and English grade C or above

Degree in IT or Customer Service related subject

CompTIA A+ or equivalent

Job description

Tees Esk and Wear Valleys NHS Foundation Trust is seeking an IT Service Desk Analyst to provide first line IT support across the Trust’s computing estate, including PCs, laptops and mobile devices.

The role offers a hybrid working pattern with some office presence; strong communication and customer service skills are essential as you assist colleagues and ensure swift, accurate call logging and incident resolution.