Hybrid IT Service Desk Analyst - 1st/2nd Line Support

Greatwell Homes; Wellingborough; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave

Health cash plan

Social Housing Pension Scheme

Job summary

Greatwell Homes in Wellingborough is seeking an experienced IT Service Desk Analyst to join their team. This role includes managing service requests and providing support for various ICT systems primarily from home but with some office attendance required.

The ideal candidate should have a customer-focused attitude, relevant IT troubleshooting skills, and a willingness to help staff enhance their IT knowledge. In return, benefits include 25 days annual leave and flexible working options.

Qualifications

• Experience in a 1st/2nd Line IT support role.
• Strong problem-solving skills to diagnose technical issues independently.
• Ability to work under pressure with tight deadlines.

Responsibilities

• Manage incidents and service requests through the Service Desk system.
• Provide first and second line support for ICT systems.
• Investigate application anomalies and resolve issues.

Skills

Customer focus

Communication skills

IT knowledge sharing

Microsoft 365 support

Windows 11 administration

Troubleshooting skills

Tools

Microsoft Entra ID

M365 Admin Centre

IT Service Management system

Job description

Greatwell Homes in Wellingborough is seeking an experienced IT Service Desk Analyst to join their team. This role includes managing service requests and providing support for various ICT systems primarily from home but with some office attendance required.

The ideal candidate should have a customer-focused attitude, relevant IT troubleshooting skills, and a willingness to help staff enhance their IT knowledge. In return, benefits include 25 days annual leave and flexible working options.