Hybrid IT Service Desk Analyst – First-Line Support

Nhs Scotland; City of Edinburgh; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Flexible working

Family-friendly policies

Reasonable adjustments for applicants

Job summary

Lynebank Hospital in Dunfermline is seeking an experienced individual to join our Digital and Information Service Desk, providing first line support to around 10,000 computer users across NHS Fife, including GP practices.

You will require excellent communication and customer relation skills, with a logical approach to problem solving and the ability to manage your own workload. NHS Fife supports hybrid working arrangements.

Qualifications

• Excellent communication and customer relation skills are essential.
• Experience in First Line support is advantageous.
• Knowledge of Microsoft products is desirable.
• Ability to identify PC and Endpoint problems and relay information clearly.

Responsibilities

• Provide first line support to ~10,000 computer users across NHS Fife including GPs.
• Resolve issues on first contact or pass accurate information to second/third line teams.
• Handle calls via telephone or online portal and document details.

Skills

Communication

Customer service

Endpoint troubleshooting

Problem solving

Prioritisation

Tools

Microsoft products

Job description

Lynebank Hospital in Dunfermline is seeking an experienced individual to join our Digital and Information Service Desk, providing first line support to around 10,000 computer users across NHS Fife, including GP practices.

You will require excellent communication and customer relation skills, with a logical approach to problem solving and the ability to manage your own workload. NHS Fife supports hybrid working arrangements.