Hybrid IT Service Desk Analyst

Isle of Man Public Service Careers; Douglas; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary growth

Hybrid working

Pension schemes

Learning and development

Gym & pools access

Counselling services

Cycle to work

Staff canteen

Job summary

The Isle of Man Public Service is seeking a Service Desk Analyst to provide first-line IT support to island-wide users. You’ll respond to a varied range of enquiries, troubleshoot issues, assist with basic network and account support, and triage incidents to the right teams to keep services running smoothly.

You’ll work in a flexible hybrid setting with opportunities for development, a competitive salary that increases annually, generous leave, and access to Pension arrangements and employee

Qualifications

• Experience in IT support/helpdesk
• Good communication and customer service skills
• Ability to triage and prioritise incidents

Responsibilities

• Provide first-line IT support to users across Isle of Man Government
• Troubleshoot IT issues and assist with basic network and account support
• Manage and triage incident tickets to appropriate teams
• Communicate effectively with colleagues and external suppliers to resolve issues

Job description

The Isle of Man Public Service is seeking a Service Desk Analyst to provide first-line IT support to island-wide users. You’ll respond to a varied range of enquiries, troubleshoot issues, assist with basic network and account support, and triage incidents to the right teams to keep services running smoothly.

You’ll work in a flexible hybrid setting with opportunities for development, a competitive salary that increases annually, generous leave, and access to Pension arrangements and employee