It Service Desk Analyst Vr

Nhs Scotland; City of Edinburgh; Híbrido; GBP 21 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working

Family-friendly policies

Reasonable adjustments for applicants

Resumo da oferta

Lynebank Hospital in Dunfermline is seeking an experienced individual to join our Digital and Information Service Desk, providing first line support to around 10,000 computer users across NHS Fife, including GP practices.

You will require excellent communication and customer relation skills, with a logical approach to problem solving and the ability to manage your own workload. NHS Fife supports hybrid working arrangements.

Qualificações

• Excellent communication and customer relation skills are essential.
• Experience in First Line support is advantageous.
• Knowledge of Microsoft products is desirable.
• Ability to identify PC and Endpoint problems and relay information clearly.

Responsabilidades

• Provide first line support to ~10,000 computer users across NHS Fife including GPs.
• Resolve issues on first contact or pass accurate information to second/third line teams.
• Handle calls via telephone or online portal and document details.

Conhecimentos

Communication

Customer service

Endpoint troubleshooting

Problem solving

Prioritisation

Ferramentas

Microsoft products

Descrição da oferta de emprego

Lynebank Hospital

We are looking an experienced individual to join our Digital and Information Service Desk team providing first line support to approximately 10,000 computer users across the NHS Fife, including GPs.

You will have excellent communication and customer relation skills together with the ability to identify PC and other Endpoint problems relayed to you by people with differing levels of technical understanding. You will have a sound, logical approach to problem solving as well as skills in prioritising and managing your own workload.

Calls will come by telephone or online portal, and youll be expected to either fix first time or pass on accurate and complete information to second and third line teams.

Previous experience in a First Line support role would be a distinct advantage, as would knowledge of Microsoft products.

NHS Fife allows for a hybrid working practice and although based in Dunfermline, you will have considerable freedom to work from home or any other site with bookable desks.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the websitehere.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsoredBEFORE submitting your application form.

We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

AI tools like ChatGPT or Copilot can be great for planning and preparing your applicationbut your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: Its fine to use AI for ideas or to check spelling and grammar, but dont let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand younot an AI tool.

- Urban Practice