3rd Line Support Engineer - Hybrid

Exposed Solutions Limited; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

22 days annual leave + bank holidays

Award & recognition programs

Social events & team activities

Employee referral bonuses

Structured professional development

Job summary

Exposed Solutions Limited in London is seeking a seasoned Solutions Engineer to join the engineering team. You will own 3rd-line support across server, virtualization, cloud, and security, and lead complex infrastructure projects.

This role blends hands-on technical delivery with client liaison, mentoring junior staff, and steering initiatives from planning through to implementation, with hybrid working in London.

Qualifications

• Hands-on experience across Microsoft infrastructure, virtualization, cloud platforms, backup and DR, networking and security, storage, and endpoint protection.
• Ability to plan and deliver complex infrastructure projects including server migrations, cloud deployments and network upgrades.

Responsibilities

• Provide 3rd-line technical support and troubleshoot complex issues across server, networking, virtualization, cloud and security environments.
• Act as a senior escalation point and technical leader within the engineering team.
• Lead infrastructure projects from initial planning through to implementation and completion.
• Deliver projects including server migrations, virtualization deployments, Microsoft Azure solutions and network upgrades.
• Design and implement infrastructure security solutions, including firewalls, endpoint protection and cloud security.

Skills

Microsoft Infrastructure

Virtualisation & Cloud

Backup & Disaster Recovery

Networking & Security

Storage

Endpoint Security

Job description

Solutions Engineer – Infrastructure & 3rd Line

London | Hybrid Working | Managed IT Services

Our client is a fast-growing Managed IT Services Provider specialising in the creative industry, supporting more than 5,000 users across 100+ businesses from its London base.

With a strong reputation for quality, technical expertise and exceptional client service, the business is continuing to grow and is looking for an experienced Solutions Engineer to join its engineering team.

This is an excellent opportunity for a senior infrastructure professional who enjoys getting hands‑on with complex technical environments while also taking a lead role in projects, client relationships and technical mentoring.

Key Responsibilities

• Provide 3rd-line technical support and troubleshoot complex issues across server, networking, virtualisation, cloud and security environments.
• Act as a senior escalation point and technical leader within the engineering team.
• Lead infrastructure projects from initial planning through to implementation and completion.
• Deliver projects including server migrations, virtualisation deployments, Microsoft Azure solutions and network upgrades.
• Design and implement infrastructure security solutions, including firewalls, endpoint protection and cloud security.

Technical Requirements

You will ideally have strong hands‑on experience across the following:

• Microsoft Infrastructure
• Virtualisation & Cloud
• Backup & Disaster Recovery
• Networking & Security
• Storage
• Endpoint Security

You’ll also need a proven ability to plan and deliver complex infrastructure projects, including server migrations, cloud deployments and network upgrades.

What’s on Offer?

• 40‑hour working week, Monday–Friday, between 9am and 6pm UK time.
• Hybrid working, including work‑from‑home Fridays and additional remote working days available to all employees.
• 22 days’ annual leave + Bank Holidays, increasing to 25 days with length of service.
• Quarterly and annual staff awards.
• Funded company social events.
• Employee referral bonuses.
• Structured professional development plans.

ALL APPLICANTS MUST BE FREE TO WORK IN THE UK

Please note that no terminology in this advert is intended to discriminate on any grounds, and we confirm that we will gladly accept applications from any person for this role.