Hybrid IT Infrastructure Engineer – 3rd Line Support

NHS Professionals Limited; Hemel Hempstead; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Annual leave buy/sell

Talent development

Pension up to 10%

Life Assurance

Income protection

Wellbeing programme

Employee Assistance Programme

Engagement discounts

Job summary

NHS Professionals Limited is seeking an experienced IT Systems Engineer to support hybrid infrastructure across cloud platforms and on‑prem estates. The role focuses on ownership of complex issues, project delivery, and working within a busy service delivery team.

Based in Hemel Hempstead or Leeds, the position is a fixed-term contract to 30 September 2027, with standard Monday–Friday office hours and no remote working.

Qualifications

• Experience supporting and maintaining Microsoft technologies
• Hands-on consultative approach with customers and senior staff
• Ability to collaborate with operational IT teams and security teams

Responsibilities

• Provide day-to-day operational support for cloud-hosted and on-premises server environments and networks
• Contribute to lifecycle management and drive continuous improvement of IT infrastructure
• Participate in change control, testing, and deployment of infrastructure services
• Proactively address technical issues and requirements with the service delivery team
• Provide 3rd-line IT infrastructure support ensuring timely resolution within SLAs
• Collaborate with cross-functional teams and mentor colleagues
• Support NHS Professionals security team to maintain strong security posture
• Contribute to ongoing accreditation and certification activities
• Create and maintain accurate documentation for IT infrastructure services and processes

Skills

Microsoft technologies

A-Levels or equivalent

IT certifications (desirable)

Hands-on consultative

Education

A-Levels or equivalent

Job description

NHS Professionals Limited is seeking an experienced IT Systems Engineer to support hybrid infrastructure across cloud platforms and on‑prem estates. The role focuses on ownership of complex issues, project delivery, and working within a busy service delivery team.

Based in Hemel Hempstead or Leeds, the position is a fixed-term contract to 30 September 2027, with standard Monday–Friday office hours and no remote working.