IT Infrastructure Engineer

NHS Professionals Limited; Hemel Hempstead; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Annual leave buy/sell

Talent development

Pension up to 10%

Life Assurance

Income protection

Wellbeing programme

Employee Assistance Programme

Engagement discounts

Job summary

NHS Professionals Limited is seeking an experienced IT Systems Engineer to support hybrid infrastructure across cloud platforms and on‑prem estates. The role focuses on ownership of complex issues, project delivery, and working within a busy service delivery team.

Based in Hemel Hempstead or Leeds, the position is a fixed-term contract to 30 September 2027, with standard Monday–Friday office hours and no remote working.

Qualifications

• Experience supporting and maintaining Microsoft technologies
• Hands-on consultative approach with customers and senior staff
• Ability to collaborate with operational IT teams and security teams

Responsibilities

• Provide day-to-day operational support for cloud-hosted and on-premises server environments and networks
• Contribute to lifecycle management and drive continuous improvement of IT infrastructure
• Participate in change control, testing, and deployment of infrastructure services
• Proactively address technical issues and requirements with the service delivery team
• Provide 3rd-line IT infrastructure support ensuring timely resolution within SLAs
• Collaborate with cross-functional teams and mentor colleagues
• Support NHS Professionals security team to maintain strong security posture
• Contribute to ongoing accreditation and certification activities
• Create and maintain accurate documentation for IT infrastructure services and processes

Skills

Microsoft technologies

A-Levels or equivalent

IT certifications (desirable)

Hands-on consultative

Education

A-Levels or equivalent

Job description

About The Role

This is an excellent opportunity for an experienced IT Systems Engineer to join us!

The primary responsibility of this role is to assist in supporting the organisations hybrid infrastructure across established cloud platforms and on-premises estates

A significant portion of the role requires ownership and resolution of complex support issues covering advanced topics in a complex technical infrastructure. The successful candidate will also work on technical work stream delivery within numerous IT projects.

This is a Fixed Term Contract which will end 30 September 2027.

The role is office-based, Monday to Friday, with the option to work from either our Hemel Hempstead or Leeds office.

Key Duties:

• Provide day-to-day operational support for cloud-hosted and on-premises server environments and networks.
• Contribute to lifecycle management and drive continuous improvement of IT infrastructure.
• Participate in change control, testing, and deployment of infrastructure services.
• Take a proactive approach to technical issues and requirements, working closely with the service delivery team.
• Provide 3rd-line IT infrastructure support to the business, ensuring technical issues are solved in a timely manner, keeping with SLA's within the team.
• Collaborate with operational support teams and peers, with a strong focus on mentoring and knowledge sharing.
• Collaborate with NHS Professionals security team, providing technical knowledge and guidance, ensuring NHS Professionals security posture remains strong.
• Ensure the integrity of security practices within the organisation, contributing to on-going accreditation and certification.
• Create and maintain accurate documentation in support of IT infrastructure services and processes.

About The Candidate

The successful candidate will have:

• Technical experience supporting and maintaining Microsoft technologies and solutions.
• Educated to A-Levels or equivalent. Any additional IT industry certifications would be desirable
• A hands-on consultative approach to working with the company's customers and directly with senior management and technical staff.
• A strong background in collaborating with operational IT teams

About Us

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance with the ability to buy and sell - 27 days per year, plus bank holidays
• A commitment to talent management & development
• Values Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
• Pension - We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
• Life Assurance
• Group Income Protection
• Wellbeing Programme
• Employee Assistance Programme
• Employee Engagement & discounts platform

About Us:

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

NHSP is committed to being an inclusive employer of choice, working with a variety of partner organisations which provide valuable insights and best practice. We are accredited as a Top Employer by the Top Employers Institute and recognised as one of the Sunday Times Best Places to Work. As part of our ongoing commitment to equity, diversity and inclusion, we have been awarded the Race Equality Code Quality Markand and are a signatory of Disability Confident, Menopause Pledge and Mental Health at Work Commitment.

Equality, Diversity & Inclusion (EDI)

As part of our commitment to EDI, as well as having a number of related staff support networks and calendar of activities, NHS professionals is also working to the following aims:

• To ensure we become an inclusive recruiter of choice, encompassing a fully diverse workforce, which truly reflects society
• To proactively embed the EDI agenda, in a meaningful way, in all that it does
• To create a psychologically safe environment in which everyone can thrive and be at their best
• To actively support and Include disabled people as part of our commitment to the Disability Confident scheme, including offering an interview to applicants to who meet the minimum criteria and choose to apply under the scheme.

We particularly welcome applications from people from minority groups and will provide support to ensure an equitable process.