Hybrid IT Business Analyst: Process Maps & ERP

Innserve Ltd; Tadcaster; Hybrid; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

23 days holiday + 8 bank holidays

Free refreshments

Life assurance

EPT/Employee Assistance Programme

Flex Pot benefits

Job summary

Innserve is seeking an experienced IT Business Analyst for a hybrid, office-based role (35 hours/week, Mon-Fri). You will bridge business strategy with technology and drive end-to-end improvements across ERP and core systems, while collaborating with IT and business teams.

The role offers a competitive salary starting around £38,000 per year, with negotiations based on experience, plus generous holidays and employee wellbeing benefits.

Qualifications

• Demonstrable business analysis experience within IT-enabled change, transformation or complex operational environments.
• Strong process mapping, requirements engineering, workshop facilitation and stakeholder management skills.
• Ability to analyse complex information, identify root causes and present practical recommendations.
• Experience producing high-quality process maps, user stories, acceptance criteria, business rules and process requirements documents.
• Experience supporting UAT, defect management, implementation and benefits review.
• Clear written and verbal communication, with the confidence to challenge constructively at all organisational levels.
• Good understanding of systems integration, data flows, information security, data protection and operational controls.
• A highly organised, pragmatic approach, with the ability to manage competing priorities while maintaining attention to detail.

Responsibilities

• You will connect business strategy, operational needs and technology delivery.
• This IT role discovers and defines requirements, maps and redesigns end-to-end processes, assesses options, and translates agreed outcomes into clear specifications that delivery teams and suppliers can implement and test.
• Working across IT and the wider business, spearhead initiatives including simplifying complex processes and systems, improving data quality and control, enabling automation and self-service, and supporting successful delivery of strategic change including ERP and core systems transformation.

Job description

Innserve is seeking an experienced IT Business Analyst for a hybrid, office-based role (35 hours/week, Mon-Fri). You will bridge business strategy with technology and drive end-to-end improvements across ERP and core systems, while collaborating with IT and business teams.

The role offers a competitive salary starting around £38,000 per year, with negotiations based on experience, plus generous holidays and employee wellbeing benefits.