Hybrid IT Asset & CMDB Lead (ServiceNow)

JOHN LEWIS; Bracknell; Hybrid; GBP 76,000 - 115,000; Full time

Job summary

John Lewis is seeking a Partner to lead Asset & Configuration Management, owning policies and standards across new and changed services. You will oversee the ServiceNow platform (ITSM/CMDB) to support ITIL processes and drive cost optimisation in licensing and vendor negotiations, collaborating with Technology & Transformation, Procurement and Legal.

You will manage a small team, engage executive stakeholders, and ensure asset controls from discovery to retirement while monitoring regulatory and

Qualifications

• Significant experience in IT Asset Management (ITAM).
• Deep experience with software licensing models from major vendors.
• Knowledge of hardware asset lifecycles and CMDB ownership.
• Strong stakeholder management and influencing senior leadership.
• Proven ability to transform business processes and deliver impact.
• Excellent planning, accountability and integrity under pressure.
• Effective communication across diverse audiences.

Responsibilities

• Policy, governance, and adherence to Asset Management standards for new and changed services.
• Oversee CMDB accuracy with the Operational SIAM partner to support ITIL processes.
• Ensure software licensing compliance, optimise spend, and support negotiations.
• Manage hardware asset lifecycle and asset controls.
• Ensure tooling for asset discovery and licensing management.

Skills

IT Asset Management

Software Licensing

Hardware Asset Management

Stakeholder Management

Process Transformation

Planning & Accountability

Communication

ITAM Experience

Tools

ServiceNow

CMDB

Job description

John Lewis is seeking a Partner to lead Asset & Configuration Management, owning policies and standards across new and changed services. You will oversee the ServiceNow platform (ITSM/CMDB) to support ITIL processes and drive cost optimisation in licensing and vendor negotiations, collaborating with Technology & Transformation, Procurement and Legal.

You will manage a small team, engage executive stakeholders, and ensure asset controls from discovery to retirement while monitoring regulatory and