Hybrid Insurance Service Advisor | Account Manager

Tokio Marine HCC International; Leicester; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Non-contributory pension

Funded private healthcare

25 days holiday (plus bank holidays)

Wellbeing allowance

Free parking

Job summary

Tokio Marine HCC, via the Qdos division, is seeking a Customer Service Advisor to handle insurance and consultancy inquiries. You will process applications for new business and renewals, using CRM systems and delivering high-quality customer service in a fast-paced environment.

The role supports hybrid working with two days from home and three in the Leicestershire office. Extensive training will be provided, and the team offers a competitive benefits package including private healthcare and

Qualifications

• Essential:
• Experience delivering excellent customer service.
• Experience using CRM or similar systems.
• Experience talking to people over the phone.
• Strong active listening skills.
• Ability to use initiative to help customers.
• Enjoy working in a fast-paced team.
• Motivated to achieve targets.
• Basic knowledge of Microsoft Office.

Responsibilities

• Contact existing customers regarding renewal applications.
• Assist new and existing customers with queries via phone, email and online chat.
• Providing product information to new and existing customers.
• Assisting customers with administrative changes such as cancellations and updating contact details.
• Up-sell and cross-sell additional products.
• Liaise with underwriters regarding new insurance proposals.
• Adhere to compliance requirements.
• To maintain a high degree of product knowledge.
• No cold calling involved.

Skills

Excellent customer service

CRM experience

Telephone communication

Active listening

Initiative

Team player

MS Office

Job description

Tokio Marine HCC, via the Qdos division, is seeking a Customer Service Advisor to handle insurance and consultancy inquiries. You will process applications for new business and renewals, using CRM systems and delivering high-quality customer service in a fast-paced environment.

The role supports hybrid working with two days from home and three in the Leicestershire office. Extensive training will be provided, and the team offers a competitive benefits package including private healthcare and