Customer Service Advisor

Tokio Marine HCC; Leicester Forest East; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hybrid working options

Non-contributory pension

Funded private healthcare

25 days holiday (plus bank holidays)

Wellbeing allowance

Job summary

Tokio Marine HCC – A&H Group, via its Qdos division, is seeking a Customer Service Advisor (Account Manager) in Leicestershire. The role combines phone, online chat, and admin tasks to process insurance and consultancy service applications for new business and renewals, with a strong emphasis on product knowledge and industry awareness.

Hybrid working; two days from home; training in-office full-time until training completed; location The Grange, Grange Avenue, Rearsby, Leicester.

Qualifications

• Experience delivering excellent customer service.
• Comfort with phone, email, and chat.
• Ability to listen actively and respond effectively.

Responsibilities

• Handle renewal applications for existing customers.
• Assist customers with queries via phone, email and chat.
• Provide product information and update contact details.
• Upsell and cross-sell related products.
• Liaise with underwriters on new proposals.
• Ensure compliance and accurate record-keeping.

Skills

Customer service

Phone communication

Active listening

Initiative

Team collaboration

CRM experience

Microsoft Office

Tools

CRM system

Microsoft Office

Job description

Job Title: Customer Service Advisor (known internally as Account Manager)Reporting to : Sales & Customer Services ManagerPosition Type: PermanentHours: 8:30 to 5:00Location: Rearsby, LeicesterOverview:Qdos is a division of Tokio Marine HCC, focussing on the sale of Insurance and Consultancy services to UK based freelancers and contractors.Qdos are business insurance and employment status specialists dedicated to the self-employed. We provide business insurance and compliance advice to UK limited companies and sole traders as well as the recruitment agencies and businesses that engage them. We’re always looking for the best ways to get our customers the information they need, when they need it.Based in our purpose-built office in rural Leicestershire with countryside views, you will be part of a growing, sociable team with plenty of events and celebrations (we are rarely short of a few snacks in the office!). We are currently operating a flexible working policy which enables you to work from home two days a week and we have the opportunity to get involved in local environmental projects, volunteering days, and other optional activities.Hybrid working:2 day a week to work from home (Monday & Friday)3 days a week – Work in the office. (Tuesday, Wednesday and Thursday)The candidate will be in the office full time until training has completed.Job Purpose:As a Customer Service Advisor, you will be first port of call for new and existing customers enquiries into the business. Your primary responsibility will be to process insurance and consultancy service applications for both new business and renewals, whilst upholding a high degree of product knowledge and industry awareness. Your day will be a combination of phone, online chat, and admin responsibilities.This is a great opportunity for the right candidate to work within a highly successful organisation and in a fast-paced environment. The role will be based at: The Grange, Grange Avenue, Rearsby, Leicester, LE7 4FY (a beautiful manor house set within its own grounds and onsite parking available).Extensive training will be provided.Key Responsibilities:Contacting existing customers regarding renewal applications.Assist new and existing customers with queries via phone, email and online chat.Providing product information to new and existing customers.Assisting customers with administrative changes such as cancellations and updating contact details.Up-sell and cross-sell additional products.Liaise with underwriters regarding new insurance proposals.Adhere to compliance requirements.To maintain a high degree of product knowledge.No cold calling involved.Skills and Experience Specification:Essential:Experience in delivering amazing customer service.Experience with using CRM or equivalent systems.Experience in talking to people over the phone.Have strong active listening skills.Ability to use initiative to help our customers.Enjoy working in a fast-paced team.Are motivated to achieve positive results and reach targets.Basic knowledge of Microsoft packages.Desirable:Knowledge of insurance, the contractor market or the IR35 legislation.Experience with working in an office environment.Key BenefitsHybrid working optionsNon-contributory pensionFunded private healthcare25 days holiday (plus bank holidays)Wellbeing allowanceFree parkingWhat We OfferThe Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.#LI-NW1