Hybrid Industrial Account Manager – Northwest

Smiths Group; Sefton; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

John Crane, a business of Smiths Group, is seeking an Account Manager for the North West region. The role focuses on driving profitable growth by converting enquiries, expanding market presence, and developing new key accounts while maintaining strong relationships and delivering excellent service.

The position is hybrid, with regular customer-site visits and coordination with engineering and tender teams to deliver high-quality tenders and projects.

Qualifications

• Demonstrated experience in an Account Manager position within the industrial, mechanical, or engineering sectors (Mechanical pumps, Rotating equipment, compressors, Gas turbines, Precision engineering)
• Strong understanding of technical products, customer engagement, and commercial account development.
• Strong communication skills both written and spoken
• Ensure all company equipment is kept in good condition and reporting faults or damage to the Sales Manager
• Strong time management
• Able to financial manage including planning and budgeting

Responsibilities

• Develop, gain approval and execute growth plan for allocated territory, ensuring inclusion of key John Crane products and services initiatives, which support achievement of Company business objectives
• Identify, secure and develop new customer accounts that increase John Crane market penetration
• Sustain existing customer accounts and relationships, ensuring service delivery requirements are achieved
• Promote and sell John Crane Products in accordance with the company policy, pricing guidelines and regulations.
• Presenting the product range and its technical attributes / benefits for customers and maintaining relationship
• Support and coordinate customer enquiries, quote preparation for non-pricelist products and work with Application Engineering
• Actively involvement in the delivery of goods, invoicing and collections on payment from the customers.
• Preparation of thorough monthly reports to communicate progress of sales plan in line with business needs
• Act as a role model for Health, Safety and Environmental issues, actively participating in the development of safety culture and behaviours, including reporting all hazardous and unsafe acts
• Update sales funnel opportunities in C4C tool with accurate information based on quote follow-ups and customer feedback
• Create customer visit reports which provide clear customer information and order potential
• To communicate frequently with the tendering and engineering teams to support delivery of quality tenders
• Conduct Lost Bid Analysis and propose actions to increase tender/order hit rate
• Act as a role-model for compliance, ensuring appropriate processes and controls are in place and followed to meet the highest ethical standards and to adhere to Company regulations
• All other duties as relevant to the Sales function

Job description

John Crane, a business of Smiths Group, is seeking an Account Manager for the North West region. The role focuses on driving profitable growth by converting enquiries, expanding market presence, and developing new key accounts while maintaining strong relationships and delivering excellent service.

The position is hybrid, with regular customer-site visits and coordination with engineering and tender teams to deliver high-quality tenders and projects.