Hybrid ICT Technician: Cloud, Cyber & Local Govt Tech

Epsom & Ewell Borough Council; Ewell; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Generous annual leave entitlement

Flexible and hybrid working

Employee wellbeing and staff support

Professional development and training

Job summary

Epsom & Ewell Borough Council is seeking an enthusiastic ICT Technician to join the ICT team. You will provide day-to-day technical support, help maintain the Council's ICT infrastructure and support technology projects across a range of systems, cloud technologies, cybersecurity, networking, and digital transformation initiatives.

Working as part of a small but skilled team, you will support staff and elected Members, travel between Council sites, install and configure desktop PCs, laptops,

Qualifications

• Experience providing ICT support to users in a professional environment.
• Knowledge of Microsoft Windows desktop operating systems and Microsoft 365.
• Strong customer service and communication skills.
• Excellent problem-solving and troubleshooting abilities.
• Ability to work independently and as part of a team.
• Good organisational skills and ability to manage competing priorities.
• Experience installing and supporting ICT hardware and software.
• Full UK driving license and willingness to travel between Council locations.

Responsibilities

• Provide first and second-line technical support to users across the organisation.
• Install, configure and support desktop PCs, laptops, mobile devices, printers and peripheral equipment.
• Support Microsoft 365 services and associated applications.
• Assist with administration and maintenance of servers, storage, networking and communications systems.
• Troubleshoot hardware, software and connectivity issues.
• Support cyber security initiatives and ensure good security practices are maintained.
• Assist with system upgrades, technology refresh programmes and ICT projects.
• Maintain records, documentation and asset information.
• Liaise with suppliers, contractors and third-party support providers.
• Contribute to continuous improvement of ICT services and processes.

Skills

Customer service

Troubleshooting

Communication

Teamwork

Willingness to travel

Tools

Microsoft 365

Windows 10/11

Job description

Epsom & Ewell Borough Council is seeking an enthusiastic ICT Technician to join the ICT team. You will provide day-to-day technical support, help maintain the Council's ICT infrastructure and support technology projects across a range of systems, cloud technologies, cybersecurity, networking, and digital transformation initiatives.

Working as part of a small but skilled team, you will support staff and elected Members, travel between Council sites, install and configure desktop PCs, laptops,