Hybrid ICT Technician: Cloud, Cyber & Local Govt Tech

Epsom & Ewell Borough Council

Ewell

On-site

GBP 30,000 - 36,000

Full time

3 days ago
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Benefits offered by this job

Local Government Pension Scheme
Generous annual leave entitlement
Flexible and hybrid working
Employee wellbeing and staff support
Professional development and training

Job summary

Epsom & Ewell Borough Council is seeking an enthusiastic ICT Technician to join the ICT team. You will provide day-to-day technical support, help maintain the Council's ICT infrastructure and support technology projects across a range of systems, cloud technologies, cybersecurity, networking, and digital transformation initiatives.

Working as part of a small but skilled team, you will support staff and elected Members, travel between Council sites, install and configure desktop PCs, laptops,

Qualifications

  • Experience providing ICT support to users in a professional environment.
  • Knowledge of Microsoft Windows desktop operating systems and Microsoft 365.
  • Strong customer service and communication skills.
  • Excellent problem-solving and troubleshooting abilities.
  • Ability to work independently and as part of a team.
  • Good organisational skills and ability to manage competing priorities.
  • Experience installing and supporting ICT hardware and software.
  • Full UK driving license and willingness to travel between Council locations.

Responsibilities

  • Provide first and second-line technical support to users across the organisation.
  • Install, configure and support desktop PCs, laptops, mobile devices, printers and peripheral equipment.
  • Support Microsoft 365 services and associated applications.
  • Assist with administration and maintenance of servers, storage, networking and communications systems.
  • Troubleshoot hardware, software and connectivity issues.
  • Support cyber security initiatives and ensure good security practices are maintained.
  • Assist with system upgrades, technology refresh programmes and ICT projects.
  • Maintain records, documentation and asset information.
  • Liaise with suppliers, contractors and third-party support providers.
  • Contribute to continuous improvement of ICT services and processes.

Skills

Customer service
Troubleshooting
Communication
Teamwork
Willingness to travel

Tools

Microsoft 365
Windows 10/11

Job description

Epsom & Ewell Borough Council is seeking an enthusiastic ICT Technician to join the ICT team. You will provide day-to-day technical support, help maintain the Council's ICT infrastructure and support technology projects across a range of systems, cloud technologies, cybersecurity, networking, and digital transformation initiatives.

Working as part of a small but skilled team, you will support staff and elected Members, travel between Council sites, install and configure desktop PCs, laptops,

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