Hybrid ICT Support Officer - Social Care Apps

Gloucestershire County Council; England; Hybrid; GBP 25.000 - 35.000; Vollzeit

Benefits dieser Stelle

Flexible and agile working

25.5 days annual leave

LGPS pension

Employee Assistance Programme

Cycle to Work scheme

Green Car Salary Sacrifice

Employee networks

Zusammenfassung

Gloucestershire County Council is seeking an ICT Support Officer to help support Social Care applications, providing first-line incident handling, user assistance and data maintenance. The role focuses on responding to requests, diagnosing problems, and delivering clear explanations to users.

Hybrid working arrangements are available, balancing service needs with individual circumstances. Applicants should enjoy problem-solving and learning about social care processes and technology.

Qualifikationen

• Experience of providing customer, technical, application or software support.
• Good problem-solving and analytical skills.
• Strong customer-service skills and the ability to remain patient when supporting users.
• Good written and verbal communication skills, with the ability to explain technical information in straightforward language.
• Confidence working with data and an appreciation of the importance of accuracy.
• The ability to organise your workload and manage competing priorities.
• An interest in developing your knowledge of applications, technology and Social Care processes.
• A positive approach to learning and sharing knowledge with colleagues.

Aufgaben

• Respond to and prioritise application support incidents and requests.
• Investigate issues and deliver first-line fixes where possible.
• Help users resolve application and system problems, explaining technical issues clearly.
• Support user administration and appropriate system access.
• Assist with maintaining system data and identifying data-quality issues.
• Monitor support activity and escalate more complex or urgent problems appropriately.
• Work alongside our Projects and Systems Officers on application improvements, testing and project activity.
• Develop your knowledge of Social Care systems, processes and the services they support.
• Help maintain guidance, knowledge and documentation for colleagues and customers.

Kenntnisse

Customer support experience

Problem-solving

Customer service

Clear communication

Data accuracy

Workload management

Learning mindset

Team collaboration

Jobbeschreibung

Gloucestershire County Council is seeking an ICT Support Officer to help support Social Care applications, providing first-line incident handling, user assistance and data maintenance. The role focuses on responding to requests, diagnosing problems, and delivering clear explanations to users.

Hybrid working arrangements are available, balancing service needs with individual circumstances. Applicants should enjoy problem-solving and learning about social care processes and technology.