Hybrid HR Services Coordinator

Nationwide; Swindon; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Private medical

Good pension

Annual bonus

Training & development

Salary sacrifice

Life assurance

Wellbeing

Volunteer days

Job summary

Nationwide is seeking a People Services Administrator to join the HR Lifecycle Services team. The role involves administering a wide range of HR transactional activities and supporting a seamless employee lifecycle in a fast-paced environment.

The role requires excellent organisational and communication skills, with hybrid working available across the UK. It is a 9-month secondment with 32–35 hours per week, based at the Swindon office.

Qualifications

• Experience supporting colleague or customer queries in a policy-led environment, using guidance and judgement to provide clear, consistent support.
• Excellent communication skills both written and verbal being able to effectively communicate up to and including senior managers
• Act with integrity to manage confidential and sensitive cases with the utmost professionalism
• Ability to analyse information from a range of sources
• Well-rounded collaboration skills, being able to build strong working relationships with the wider HR teams to ensure a seamless service delivery
• Excellent attention to detail and ability to prioritise workload
• Experience and a proven background of working within a Shared Services delivery role

Responsibilities

• You’ll be working closely with your colleagues in the People Function to ensure a seamless end to end employee lifecycle experience.
• In doing so you will also be managing your own workload whilst prioritising appropriately to achieve deadlines and SLA’s.
• Liaising with relevant stakeholders, building strong, lasting relationships while administering a range of HR transactional activities.
• You’ll also be responding to general enquiry emails within agreed SLA’s, operating within GDPR and in accordance with FCA/PRA regulatory requirements and ensuring accuracy of keying within PeopleCloud.
• As well as ensuring a high standard of customer service by proactively working with the immediate and wider People teams is another responsibility as is resolving day to day enquires, issues and complaints, investigating where necessary to achieve a full resolution.

Skills

Communication skills

Organisational skills

Stakeholder liaison

Job description

Nationwide is seeking a People Services Administrator to join the HR Lifecycle Services team. The role involves administering a wide range of HR transactional activities and supporting a seamless employee lifecycle in a fast-paced environment.

The role requires excellent organisational and communication skills, with hybrid working available across the UK. It is a 9-month secondment with 32–35 hours per week, based at the Swindon office.