Hybrid HR Advisor | Customer-Focused Support

Nationwide; Northampton; Hybrid; GBP 26,000 - 33,000; Full time

Benefits offered by this job

Private medical insurance

Pension plan

Annual bonus potential

Training and development

Salary sacrifice benefits

Life assurance

Wellhub health & wellness

Volunteer days

Job summary

Nationwide is seeking an AskHR Advisor to provide HR support across the organisation. You will use your knowledge of HR policies and lifecycle activities to resolve queries while delivering an excellent colleague experience.

You will join our People Services team, a specialist function focused on service excellence and innovative tech. This 12-month Fixed Term Contract role offers hybrid working with two office hubs in Swindon, Northampton or Glasgow.

Qualifications

• Experience delivering policy-led HR support.
• Strong customer service mindset with a focus on colleague experience.
• Clear written and verbal communication across stakeholder levels.
• Ability to juggle priorities and meet deadlines.
• Capability to handle confidential information with discretion.
• Proactive problem solving and relationship-building skills.

Responsibilities

• Deliver consistent, high-quality HR advice to colleagues via an online helpdesk.
• Resolve queries, escalate when needed, and collaborate with People teams to resolve issues.

Skills

Policy guidance

Customer service

Communication

Time management

Data handling

Confidentiality

Job description

Nationwide is seeking an AskHR Advisor to provide HR support across the organisation. You will use your knowledge of HR policies and lifecycle activities to resolve queries while delivering an excellent colleague experience.

You will join our People Services team, a specialist function focused on service excellence and innovative tech. This 12-month Fixed Term Contract role offers hybrid working with two office hubs in Swindon, Northampton or Glasgow.