Hybrid Housing Officer: Tenancy, Community Safety & Support

Cairn Housing Association Ltd; Bellshill; Hybrid; GBP 48,000 - 51,000; Full time

Job summary

Cairn Housing Association in Bellshill is seeking a Housing Officer to deliver a high quality, customer focused housing service in line with the Scottish Social Housing Charter. The post holder will manage a designated patch and work flexibly across tenancy management, income recovery and independent living support.

Based in the Tenancy South Team, you will support customers to sustain their homes, promote safe communities and ensure compliance with legal and regulatory standards while handling

Responsibilities

• Manage a designated patch, delivering effective tenancy and neighbourhood management services.
• Oversee the allocation and letting of homes, including viewings, sign-ups, and liaising with Property Services.
• Administer all aspects of the tenancy lifecycle, including creation, termination, assignments, and lodger requests.
• Undertake tenancy visits, estate inspections and neighbourhood walkabouts addressing environmental concerns.
• Promote sustainable tenancies through early intervention, referrals to internal/external agencies.
• Investigate and resolve anti-social behaviour and neighbourhood disputes with formal enforcement when needed.
• Prepare, submit and present cases for court action, including eviction proceedings when necessary.
• Identify, respond to and escalate safeguarding concerns in line with policies and statutory responsibilities.
• Maintain accurate records and manage a caseload with timely progression of actions.

Job description

Cairn Housing Association in Bellshill is seeking a Housing Officer to deliver a high quality, customer focused housing service in line with the Scottish Social Housing Charter. The post holder will manage a designated patch and work flexibly across tenancy management, income recovery and independent living support.

Based in the Tenancy South Team, you will support customers to sustain their homes, promote safe communities and ensure compliance with legal and regulatory standards while handling