Hybrid Housing Neighbourhood Officer (Field-Based)

Together Housing; Selby; Hybrid; GBP 30.000 - 37.000; Vollzeit

Benefits dieser Stelle

27 days holiday

Hybrid working

LGPS pension

Zusammenfassung

Together Housing in the United Kingdom is seeking a Neighbourhood Officer to oversee a patch in Selby/YO8, combining field work with home-based tasks. The role focuses on tenancy management, customer care, and community resilience through partner engagement.

Key responsibilities include ASB reduction, lettings, repairs, rent management, safeguarding, and multi-agency collaboration. A 12-month fixed-term contract with starting salary of £33,758 per year and hybrid working arrangements are offered.

Qualifikationen

• Full UK drivers licence and access to a car.
• Experience and knowledge of housing/lettings or social housing.
• Experience dealing with the public in person and over the phone.
• Strong face-to-face customer service skills and handling sensitive information.
• Proven experience with diverse customers and effective situation management.
• Self-motivated with a solution-focused approach.
• Personal resilience to manage a fast-paced, demanding role.

Aufgaben

• Address anti-social behaviour (ASB).
• Manage lettings and property exchanges.
• Oversee repairs.
• Handle rent management.
• Ensure safeguarding.
• Collaborate with multi-agency teams and participate in meetings to improve community support and service quality while achieving performance goals.
• Advise residents on housing issues, including legal rights and tenancy responsibilities.
• Conduct property viewings and manage lettings according to policies.
• Serve as the primary contact for housing management, enforcing tenancy conditions for property and garden maintenance.

Kenntnisse

Driver's licence

Customer service

Communication

Resilience

Problem solving

Jobbeschreibung

Together Housing in the United Kingdom is seeking a Neighbourhood Officer to oversee a patch in Selby/YO8, combining field work with home-based tasks. The role focuses on tenancy management, customer care, and community resilience through partner engagement.

Key responsibilities include ASB reduction, lettings, repairs, rent management, safeguarding, and multi-agency collaboration. A 12-month fixed-term contract with starting salary of £33,758 per year and hybrid working arrangements are offered.