Neighbourhood Housing Officer – Field-Based & Hybrid

Together Housing; Mytholmroyd; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Hybrid working

LGPS pension scheme

27 days holiday (rising to 32)

Job summary

Together Housing is seeking a Neighbourhood Officer to manage a patch across the Upper Calder Valley, balancing field and home working. You will deliver tenancy management, support residents, and build sustainable communities while travelling across the area.

The role requires experience in general needs housing management, lettings, and working with diverse customers. Starting salary is £33,758 a year; hybrid schedule with weekly office days in Halifax and occasional evenings or weekends.

Qualifications

• Full UK driving licence and access to a car.
• Experience and knowledge of housing/lettings or social housing.
• Proven ability to deal with the public in person and over the phone.
• Strong face-to-face customer service skills and ability to handle sensitive information.
• Self-motivated with a solution-focused approach.

Responsibilities

• Address anti-social behaviour (ASB) and manage lettings and property exchanges.
• Oversee repairs, rent management, and safeguarding duties.
• Collaborate with multi-agency teams and attend meetings to improve service quality.
• Advise residents on housing issues, conduct property viewings, and manage lettings according to policies.
• Serve as primary contact for housing management and enforce tenancy conditions for property and garden maintenance.
• Manage your neighbourhood with some remote work and regular office days for collaboration.

Skills

Customer service

Driver's licence

Communication

Problem solving

Job description

Together Housing is seeking a Neighbourhood Officer to manage a patch across the Upper Calder Valley, balancing field and home working. You will deliver tenancy management, support residents, and build sustainable communities while travelling across the area.

The role requires experience in general needs housing management, lettings, and working with diverse customers. Starting salary is £33,758 a year; hybrid schedule with weekly office days in Halifax and occasional evenings or weekends.