Neighbourhood Officer - 12 Month FTC

Together Housing; Selby; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

27 days holiday

Hybrid working

LGPS pension

Job summary

Together Housing in the United Kingdom is seeking a Neighbourhood Officer to oversee a patch in Selby/YO8, combining field work with home-based tasks. The role focuses on tenancy management, customer care, and community resilience through partner engagement.

Key responsibilities include ASB reduction, lettings, repairs, rent management, safeguarding, and multi-agency collaboration. A 12-month fixed-term contract with starting salary of £33,758 per year and hybrid working arrangements are offered.

Qualifications

• Full UK drivers licence and access to a car.
• Experience and knowledge of housing/lettings or social housing.
• Experience dealing with the public in person and over the phone.
• Strong face-to-face customer service skills and handling sensitive information.
• Proven experience with diverse customers and effective situation management.
• Self-motivated with a solution-focused approach.
• Personal resilience to manage a fast-paced, demanding role.

Responsibilities

• Address anti-social behaviour (ASB).
• Manage lettings and property exchanges.
• Oversee repairs.
• Handle rent management.
• Ensure safeguarding.
• Collaborate with multi-agency teams and participate in meetings to improve community support and service quality while achieving performance goals.
• Advise residents on housing issues, including legal rights and tenancy responsibilities.
• Conduct property viewings and manage lettings according to policies.
• Serve as the primary contact for housing management, enforcing tenancy conditions for property and garden maintenance.

Skills

Driver's licence

Customer service

Communication

Resilience

Problem solving

Job description

We are currently recruiting for a Neighbourhood Officer to manage a patch of properties across Selby/ YO8 postcode. This field-based role involves balancing work between the field and home, focusing on high-quality tenancy management, excellent customer care, and enhancing community resilience through engagement with customers and local partners.

We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.

Diversity & Inclusion: As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.

Key Responsibilities

• Address anti-social behaviour (ASB)
• Manage lettings and property exchanges
• Oversee repairs
• Handle rent management
• Ensure safeguarding
• Collaborate with multi-agency teams and participate in meetings to improve community support and service quality while achieving performance goals
• Advise residents on housing issues, including legal rights and tenancy responsibilities
• Conduct property viewings and manage lettings according to policies
• Serve as the primary contact for housing management, enforcing tenancy conditions for property and garden maintenance

Your role includes managing your neighbourhood and remote work, with office days for team collaboration, meetings, and training. This structure encourages innovation and personal development, allowing effective schedule management.

Qualifications

• Full UK drivers licence and access to a car (role is field based)
• Experience and knowledge of housing/lettings or ideally social housing
• Demonstrating proven experience in dealing with the public both in person and over the phone, skilled in managing sensitive situations where individuals may be distressed, anxious, or reluctant to accept advice
• Strong face-to-face customer service skills and ability to handle sensitive information
• Proven experience with diverse customers and effective situation management
• Self-motivated with a solution-focused approach
• Personal resilience to manage a fast-paced, demanding role, juggling multiple tasks efficiently

Benefits

• 27 days holiday (rising to 32 over 5 years' service) + bank holidays
• Hybrid working - you will manage your week by dividing your time between working in the field and from home
• 37 hours per week, Monday to Friday, with occasional evenings or weekends as needed. Enjoy flexible arrangements supporting our Smart Working culture
• Attractive pension schemes - Local Government Pension Scheme (LGPS)

Contract: 12-month fixed-term contract.

Starting salary of £33,758 per annum.