Community Housing Officer — Field‑Based, Hybrid

Together Housing; Boulderclough; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Hybrid working

27 days holiday (rising to 32)

Local Government Pension Scheme (LGPS)

Job summary

Together Housing is seeking a Neighbourhood Officer to manage a patch across Upper Calder Valley. This field-based role combines field work with home-based tasks to deliver high-quality tenancy management, strong customer support, and resilient communities.

You will work with customers, local partners, and stakeholders to resolve issues, support tenancy sustainment, and travel across the area as required. The role starts at £33,758 per annum with a 37-hour week and hybrid working arrangements.

Qualifications

• Experience in general needs housing management and estate management standards.
• Proven experience dealing with the public in person and over the phone.
• Ability to travel across Upper Calder Valley and work in a hybrid/home-based setup.

Responsibilities

• Address anti-social behaviour (ASB) and manage lettings and property exchanges.
• Oversee repairs, rent management, and safeguarding.
• Collaborate with multi-agency teams to improve service quality and meet performance goals.
• Advise residents on housing issues, conduct property viewings, and manage lettings per policy.
• Manage neighbourhood effectively with field-based and office days for meetings and training.

Skills

Full UK driving licence

Housing lettings

Customer service

Dealing with distressed customers

Problem solving

Multi-agency collaboration

Job description

Together Housing is seeking a Neighbourhood Officer to manage a patch across Upper Calder Valley. This field-based role combines field work with home-based tasks to deliver high-quality tenancy management, strong customer support, and resilient communities.

You will work with customers, local partners, and stakeholders to resolve issues, support tenancy sustainment, and travel across the area as required. The role starts at £33,758 per annum with a 37-hour week and hybrid working arrangements.