Neighbourhood Officer - 12 Month FTC

Together Housing Group; Selby; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Starting salary of £33,758 per annum

27 days holiday (rising to 32) + bank

Hybrid working

37 hours per week

LGPS

Job summary

Together Housing Group in Selby/YO8 is recruiting a Neighbourhood Officer to manage a patch of properties. This field-based role balances work between the field and home, delivering high-quality tenancy management, excellent customer care and strengthening community resilience through engagement with customers and local partners.

You will handle ASB, lettings, repairs, rent management and safeguarding; liaise with multi-agency teams, advise residents on housing issues, conduct viewings, and

Qualifications

• Full UK driving licence and access to a car.
• Experience in housing/lettings or social housing.
• Proven experience in dealing with the public in person and over the phone.
• Strong face-to-face customer service skills and ability to handle sensitive information.
• Self-motivated with a solution-focused approach.

Responsibilities

• General needs housing management and estate management to a high standard.
• Address ASB, manage lettings and property exchanges, oversee repairs and rent management.
• Safeguarding and collaboration with multi-agency teams to improve community support.
• Advise residents on housing issues, conduct property viewings, and enforce tenancy conditions.

Skills

Driving licence

Customer service

Public engagement

Job description

We are currently recruiting for a Neighbourhood Officer to manage a patch of properties across Selby/ YO8 postcode. This field-based role involves balancing work between the field and home, focusing on high-quality tenancy management, excellent customer care, and enhancing community resilience through engagement with customers and local partners.

This role will be responsible for managing a patch of properties across Selby/ YO8 postcode area. The position is currently offered on a 12-month fixed-term contract.

Together Housing Group: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.

Diversity & Inclusion

As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - Equality and diversity - Together Housing Group

Key responsibilities for the Neighbourhood Officer

• As a Neighbourhood Officer, you will leverage your expertise in general needs housing management and estate management standards. Key responsibilities include addressing anti-social behaviour (ASB), managing lettings and property exchanges, overseeing repairs, handling rent management, and ensuring safeguarding
• Collaborate with multi-agency teams and participate in meetings to improve community support and service quality while achieving performance goals
• Advise residents on housing issues, including legal rights and tenancy responsibilities. Conduct property viewings and manage lettings according to policies. Serve as the primary contact for housing management, enforcing tenancy conditions for property and garden maintenance
• Your role includes managing your neighbourhood and remote work, with office days for team collaboration, meetings, and training. This structure encourages innovation and personal development, allowing effective schedule management

We Are Looking For Someone Who Has

• Full UK drivers licence and access to a car as the role is field based
• Experience and knowledge of housing/ lettings or ideally social housing
• Demonstrating proven experience in dealing with the public both in person and over the phone, skilled in managing sensitive situations where individuals may be distressed, anxious, or reluctant to accept advice
• Strong face-to-face customer service skills and ability to handle sensitive information. Proven experience with diverse customers and effective situation management. Self-motivated with a solution-focused approach
• Personal resilience to manage a fast-paced, demanding role, juggling multiple tasks efficiently

Benefits

• Starting salary of £33,758 per annum
• 27 days holiday (rising to 32 over 5 years' service) + bank holidays
• Hybrid working - you will manage your week by dividing your time between working in the field and from home
• You will work 37 hours per week, Monday to Friday, with occasional evenings or weekends as needed. Enjoy flexible arrangements supporting our Smart Working culture
• Attractive pension schemes - Local Government Pension Scheme (LGPS)