Hybrid Housing Customer Services Advisor

Moat; Dartford; Hybrid; GBP 24,000 - 43,000; Full time

Job summary

Moat is seeking a Customer Services Advisor in Dartford. You will be the first point of contact for customers, contractors and suppliers, helping with housing-related queries by phone, email or webchat with empathy and professionalism. The role is permanent and hybrid, with 35 hours per week.

Initial six weeks of training take place in the Dartford office, then a mix of office and home working. A collaborative team environment supports excellent customer care across London, Kent, Essex and

Qualifications

• Friendly, positive and resilient under pressure.
• Great communicator with active listening skills.
• Comfortable switching between tasks and customer types.

Responsibilities

• Be the first point of contact for customers, contractors and suppliers by phone, email or webchat.
• Handle a wide range of housing-related queries with empathy and professionalism.
• Work as part of a collaborative team handling inbound calls and administrative tasks.

Skills

Excellent communication

Active listening

Resilience under pressure

Multi-tasking

Job description

Moat is seeking a Customer Services Advisor in Dartford. You will be the first point of contact for customers, contractors and suppliers, helping with housing-related queries by phone, email or webchat with empathy and professionalism. The role is permanent and hybrid, with 35 hours per week.

Initial six weeks of training take place in the Dartford office, then a mix of office and home working. A collaborative team environment supports excellent customer care across London, Kent, Essex and