Customer Services Advisor

Moat; Dartford; Hybrid; GBP 24,000 - 43,000; Full time

Job summary

Moat is seeking a Customer Services Advisor in Dartford. You will be the first point of contact for customers, contractors and suppliers, helping with housing-related queries by phone, email or webchat with empathy and professionalism. The role is permanent and hybrid, with 35 hours per week.

Initial six weeks of training take place in the Dartford office, then a mix of office and home working. A collaborative team environment supports excellent customer care across London, Kent, Essex and

Qualifications

• Friendly, positive and resilient under pressure.
• Great communicator with active listening skills.
• Comfortable switching between tasks and customer types.

Responsibilities

• Be the first point of contact for customers, contractors and suppliers by phone, email or webchat.
• Handle a wide range of housing-related queries with empathy and professionalism.
• Work as part of a collaborative team handling inbound calls and administrative tasks.

Skills

Excellent communication

Active listening

Resilience under pressure

Multi-tasking

Job description

Salary: £23,920-£29,900 per annum (salary offered dependent on experience)

Salary: £34,418 - £43,022 per annum plus a car allowance of £2,411 per annum

Closing Date: 22 September 2026

Customer Services Advisor

Join Our Team as aCustomer Services Advisor!

Location:Hybrid – Crossways Business Park, Dartford & Home

Hours:35 hours per week, Monday to Friday

Salary:£23,920-£29,900 per annum (salary offered dependent on experience)

Contract:Permanent

Interviews will take place from Monday 21 September 2026.

Start date will be on Monday 02 November 2026

As a Customer Services Advisor, you’ll be the first point of contact for our customers, contractors, and suppliers. Whether it’s by phone, email, or webchat, you’ll be helping people with a wide range of housing-related queries - no two days are the same!

You’ll work as part of a collaborative, supportive teamthat handles both inbound calls and administrative tasks. We’re one team, working together to deliver a seamless service to our customers - including those who may be vulnerable or in urgent need.

To set you up for success, your first six weeks of training will take place in our Dartford office, ideally on a full-time basis. This ensures you’re fully supported as you build your knowledge of our systems, services, and customer care approach.

We’re looking for someone who is:

• Friendly, positive, and resilient under pressure
• A great communicator who is an active listener
• Comfortable switching between tasks and customer types

You don’t need housing experience - we’ll provide full training. What matters most is yourcan-do attitudeand your ability to support customers with empathy and professionalism.

We believe inagile working. After your initial training, you’ll split your time between our Dartford office and working from home - typically 50/50. This gives you the flexibility to manage your time, reduce travel, and still enjoy the benefits of in-person collaboration with your team.

At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most.

Our Values:

• Own it:We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
• Better together:We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.
• Lead by example:We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
• Be the change:We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.

Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.

If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!

Previous applications of the last 6 months need not apply.