Hybrid Housing CRM & Data Systems Lead

The Housing Network; Luton; In loco; GBP 36.000 - 44.000; Tempo pieno

Vantaggi offerti da questo lavoro

Simplyhealth Package

Blue Light Card

Cycle to Work Scheme

Employee Referral Scheme

Descrizione del lavoro

The Housing Network is seeking a Housing Systems Manager to lead the CRM system across supported housing services. You will oversee OmniLedger (Pyramid), work with Housing Managers to identify challenges, and implement practical system-led solutions to improve service delivery.

You will also provide training, user support, data quality assurance, and generate KPI reports to demonstrate outcomes and drive continuous improvement for residents experiencing homelessness.

Competenze

• Experience with housing management or CRM systems, ideally OmniLedger Pyramid, within supported housing or homelessness.
• Strong understanding of housing management processes and performance reporting.
• Proven ability to troubleshoot system issues and drive improvements.

Mansioni

• Act as Housing CRM Systems lead, supporting OmniLedger across supported housing services.
• Collaborate with Housing Managers to translate operational challenges into system-led solutions.
• Provide first-line support for system and process queries and escalate when needed.
• Deliver training, coaching, and user support to frontline teams.
• Manage housing management activities in the system, including rent processes and occupancy monitoring.
• Monitor, audit, and improve data quality with data cleansing and reporting.

Conoscenze

CRM systems experience

Data quality & reporting

Training & user support

Stakeholder management

Analytical skills

Strumenti

OmniLedger Pyramid

Descrizione del lavoro

The Housing Network is seeking a Housing Systems Manager to lead the CRM system across supported housing services. You will oversee OmniLedger (Pyramid), work with Housing Managers to identify challenges, and implement practical system-led solutions to improve service delivery.

You will also provide training, user support, data quality assurance, and generate KPI reports to demonstrate outcomes and drive continuous improvement for residents experiencing homelessness.