Hybrid Housing Administrator: Tenant Support & Lettings

Niyaa People; Swansea; Hybrid; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Salary £27k per year

12-month fixed term contract

Hybrid working

30 days annual leave

Christmas leave

Healthcare plan

Pension scheme

Career development

Job summary

Niyaa People is seeking a Housing Assistant in Swansea on a 12-month fixed term contract. You will support Housing Officers with tenancy management, lettings and tenancy queries, acting as the first point of contact for tenants by phone and email, while maintaining records in housing management systems and assisting with general housing administration.

This role suits someone with customer service experience in social housing or a housing environment who is keen to develop a career in housing,

Qualifications

• Customer service experience within social housing or housing environment is desirable.
• Experience handling tenancy queries and basic housing administration.
• Ability to maintain accurate records and use housing management systems.

Responsibilities

• Act as a key point of contact for tenants via telephone and email.
• Provide a professional, helpful service to tenants.
• Assist Housing Officers with tenancy management and caseloads.
• Record and update tenancy information accurately in systems.
• Assist with lettings, sign-ups and tenancy visits.
• Support wider housing team with tenancy management and neighbourhood issues.

Skills

Customer service

Administration

Telephone & email communication

Record-keeping

Organisational skills

IT skills

Tools

Housing management systems

Job description

Niyaa People is seeking a Housing Assistant in Swansea on a 12-month fixed term contract. You will support Housing Officers with tenancy management, lettings and tenancy queries, acting as the first point of contact for tenants by phone and email, while maintaining records in housing management systems and assisting with general housing administration.

This role suits someone with customer service experience in social housing or a housing environment who is keen to develop a career in housing,