Housing Support & Admin Assistant – Hybrid, 12‑Month FTC

Niyaa People Ltd; Swansea; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Flexible working hours

Healthcare plan

Job summary

Niyaa People Ltd is recruiting a Housing Assistant in Swansea on a 12-month fixed-term contract. You will support Housing Officers with tenancy management, liaise with tenants by phone and email, and help maintain accurate records across housing management systems.

The role offers hybrid and flexible working, with a salary around £27,000 per year and a community-based housing service across Swansea and surrounding areas. Previous housing experience is desirable.

Qualifications

• Customer service experience within social housing or housing environment.
• Strong organisational and record-keeping skills.
• Ability to deal with tenants and queries professionally.

Responsibilities

• Act as a key point of contact for tenants and respond to enquiries.
• Provide professional, customer-focused housing service and support tenancy management.
• Assist Housing Officers with day-to-day tenancy caseloads and neighbourhood issues.
• Record and update tenant information on housing management systems.
• Support lettings, tenancy sign-ups and property visits as required.
• Collaborate with internal teams to resolve tenant queries.

Skills

Customer service

Organisational skills

Communication

Teamwork

IT skills

Tools

Housing management systems

Job description

Niyaa People Ltd is recruiting a Housing Assistant in Swansea on a 12-month fixed-term contract. You will support Housing Officers with tenancy management, liaise with tenants by phone and email, and help maintain accurate records across housing management systems.

The role offers hybrid and flexible working, with a salary around £27,000 per year and a community-based housing service across Swansea and surrounding areas. Previous housing experience is desirable.