Hybrid Homeownership Administrator

Wandle Housing Association Ltd; London Borough of Southwark; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

Wandle Housing Association Ltd invites applications for a Homeownership Administrator to join our Housing team. You will handle enquiries from leaseholders and shared owners and support administrative processes across the Homeownership function.

You will be the first point of contact, maintain accurate records, manage invoicing and data tracking, and work with internal teams and external partners to deliver a responsive service. Hybrid working with two office days per week.

Qualifications

• Experience in a busy administrative or customer service role.
• Strong customer experience skills with experience handling enquiries and delivering positive outcomes
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Excellent IT skills, including Microsoft Office and database/systems management (CRM Dynamics).
• High attention to detail and accuracy when handling data, records and financial information.

Responsibilities

• Be the first point of contact for leaseholders and shared owners, providing excellent customer service and resolving enquiries.
• Manage the Homeownership administration function, including resales and lease extension enquiries, mailbox triaging, processing Managing Agent invoicing, updating homeowners’ records and key trackers.
• Support the Homeownership Team to deliver an efficient service by coordinating information, maintaining accurate data and working closely with internal teams and external stakeholders.

Skills

Customer service

Organisational skills

Attention to detail

Team collaboration

IT skills

Tools

CRM Dynamics

Microsoft Office

Job description

Wandle Housing Association Ltd invites applications for a Homeownership Administrator to join our Housing team. You will handle enquiries from leaseholders and shared owners and support administrative processes across the Homeownership function.

You will be the first point of contact, maintain accurate records, manage invoicing and data tracking, and work with internal teams and external partners to deliver a responsive service. Hybrid working with two office days per week.