Homeownership Administrator

WANDLE HOUSING ASSOCIATION; London Borough of Southwark; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

Wandle Housing Association Ltd invites applications for a Homeownership Administrator to join our Housing team. You will handle enquiries from leaseholders and shared owners and support administrative processes across the Homeownership function.

You will be the first point of contact, maintain accurate records, manage invoicing and data tracking, and work with internal teams and external partners to deliver a responsive service. Hybrid working with two office days per week.

Qualifications

• Experience in a busy administrative or customer service role.
• Strong customer experience skills with experience handling enquiries and delivering positive outcomes
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Excellent IT skills, including Microsoft Office and database/systems management (CRM Dynamics).
• High attention to detail and accuracy when handling data, records and financial information.

Responsibilities

• Be the first point of contact for leaseholders and shared owners, providing excellent customer service and resolving enquiries.
• Manage the Homeownership administration function, including resales and lease extension enquiries, mailbox triaging, processing Managing Agent invoicing, updating homeowners’ records and key trackers.
• Support the Homeownership Team to deliver an efficient service by coordinating information, maintaining accurate data and working closely with internal teams and external stakeholders.

Skills

Customer service

Organisational skills

Attention to detail

Team collaboration

IT skills

Tools

CRM Dynamics

Microsoft Office

Job description

Homeownership Administrator

£32,000 per annum – Permanent – Full Time – Hybrid (2 Office Day per week)

This is a great opportunity to join the Housing team at Wandle Housing Association. We’re looking for an individual with a strong passion for helping people to join as the Homeownership Administrator.

Join our Homeownership Team and help deliver an excellent service to leaseholders and shared owners. You'll be at the heart of our customer service operation, managing enquiries, coordinating key administrative processes and supporting homeowners throughout their journey with Wandle.

Key Responsibilities of the role:

• Be the first point of contact for leaseholders and shared owners, providing excellent customer service and resolving enquiries.
• Manage the Homeownership administration function, including resales and lease extension enquiries, mailbox triaging, processing Managing Agent invoicing, updating homeowners’ records and key trackers.
• Support the Homeownership Team to deliver an efficient service by coordinating information, maintaining accurate data and working closely with internal teams and external stakeholders.

What we are looking for:

• Experience in a busy administrative or customer service role.
• Strong customer experience skills with experience handling enquiries and delivering positive outcomes
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Excellent IT skills, including Microsoft Office and database/systems management (CRM Dynamics).
• High attention to detail and accuracy when handling data, records and financial information.
• Ability to work collaboratively and build effective relationships across teams

Wandle offers great benefits across the business, please see the link for our Recruitment Pack here - Home - Recruitment Pack

Closing date: Wednesday 18th November 2026
Shortlisting: Thursday 19th November 2026
Interviews: W/C 23rd November

Wandle is committed to being an inclusive employer where everyone is welcome! No matter your race, religion, gender, sex, sexuality, ethnicity or if you have a disability. We encourage all to apply and everyone feel safe in the knowledge that hiring decisions will not be decided based on any of these criteria.

If you need any reasonable adjustments during the hiring process, please do reach out to us to let us know how we can best support you to put your best self forward.

Please note we are unable to sponsor Visa's, so to be able to work for Wandle you must already have and be able to provide proof of your Right to Work in the United Kingdom.