Hybrid Home Ownership Administrator for Customer Compliance

The Hyde Group; Greater London; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Excellent pension scheme

Generous holiday allowance

Life assurance

Award-winning flexible benefits平台

Support for learning and career dev

Hybrid working options available

Job summary

The Hyde Group is seeking a Home Ownership Administrator to join our customer-focused Home Ownership team in London. You will provide essential administrative support to the Home Ownership, Compliance and Service Charge teams, handling enquiries, correspondence and records with a professional, responsive approach.

The role combines 2 days in the London office with 3 days remote work. You will use Microsoft Office to manage documents, prepare letters, and support leasehold consultations while

Qualifications

• Experience in administration, customer service or a similar support role.
• Clear and professional written and verbal communication skills.
• Strong organisational skills, with the ability to prioritise work and meet deadlines.
• Good attention to detail and confidence maintaining accurate records and information.
• Confidence using Microsoft Office, including Word, Excel and PowerPoint, with a positive and collaborative approach to teamwork.

Responsibilities

• Manage incoming post, shared inboxes and administration queues, ensuring enquiries and correspondence are handled promptly.
• Handle and manage inbound calls to the Home Ownership Service Centre.
• Prepare letters, record customer feedback and support the Compliance team with leasehold consultation requirements.
• Coordinate responses to landlord and solicitor questionnaires relating to property resales.
• Monitor homeowner complaints, maintain accurate records and help produce regular performance reports.
• Process invoices, organise meetings and maintain electronic filing and document management systems.

Skills

Administration experience

Customer service

Communication skills

Organisational skills

Microsoft Office

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

The Hyde Group is seeking a Home Ownership Administrator to join our customer-focused Home Ownership team in London. You will provide essential administrative support to the Home Ownership, Compliance and Service Charge teams, handling enquiries, correspondence and records with a professional, responsive approach.

The role combines 2 days in the London office with 3 days remote work. You will use Microsoft Office to manage documents, prepare letters, and support leasehold consultations while