Home Ownership Administrator

The Hyde Group; Greater London; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Excellent pension scheme

Generous holiday allowance

Life assurance

Award-winning flexible benefits平台

Support for learning and career dev

Hybrid working options available

Job summary

The Hyde Group is seeking a Home Ownership Administrator to join our customer-focused Home Ownership team in London. You will provide essential administrative support to the Home Ownership, Compliance and Service Charge teams, handling enquiries, correspondence and records with a professional, responsive approach.

The role combines 2 days in the London office with 3 days remote work. You will use Microsoft Office to manage documents, prepare letters, and support leasehold consultations while

Qualifications

• Experience in administration, customer service or a similar support role.
• Clear and professional written and verbal communication skills.
• Strong organisational skills, with the ability to prioritise work and meet deadlines.
• Good attention to detail and confidence maintaining accurate records and information.
• Confidence using Microsoft Office, including Word, Excel and PowerPoint, with a positive and collaborative approach to teamwork.

Responsibilities

• Manage incoming post, shared inboxes and administration queues, ensuring enquiries and correspondence are handled promptly.
• Handle and manage inbound calls to the Home Ownership Service Centre.
• Prepare letters, record customer feedback and support the Compliance team with leasehold consultation requirements.
• Coordinate responses to landlord and solicitor questionnaires relating to property resales.
• Monitor homeowner complaints, maintain accurate records and help produce regular performance reports.
• Process invoices, organise meetings and maintain electronic filing and document management systems.

Skills

Administration experience

Customer service

Communication skills

Organisational skills

Microsoft Office

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Home Ownership Administrator

London Bridge, Park Street Office (2 days in office, 3 days remote working)

Up to £28,000

Hyde is looking for a Home Ownership Administrator to join our customer-focused Home Ownership team. This is a great opportunity to build your career in a supportive environment that champions employee wellbeing, continuous learning and long-term development.

As a Home Ownership Administrator at Hyde, you will provide essential administrative support to the Home Ownership, Compliance and Service Charge teams. You will help manage customer enquiries, correspondence, complaints, property resale information and key team records, ensuring customers receive a professional and responsive service.

Key Duties

• Manage incoming post, shared inboxes and administration queues, ensuring enquiries and correspondence are handled promptly.
• Handle and manage inbound calls to the Home Ownership Service Centre.
• Prepare letters, record customer feedback and support the Compliance team with leasehold consultation requirements.
• Coordinate responses to landlord and solicitor questionnaires relating to property resales.
• Monitor homeowner complaints, maintain accurate records and help produce regular performance reports.
• Process invoices, organise meetings and maintain electronic filing and document management systems.

Why Join Hyde?

Hyde is part of the Hyde group, one of the UK's leading housing providers, managing and owning around 120,000 homes nationwide. We're committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.

As a Home Ownership Administrator, we're seeking someone who can bring:

• Experience in administration, customer service or a similar support role.
• Clear and professional written and verbal communication skills.
• Strong organisational skills, with the ability to prioritise work and meet deadlines.
• Good attention to detail and confidence maintaining accurate records and information.
• Confidence using Microsoft Office, including Word, Excel and PowerPoint, with a positive and collaborative approach to teamwork.

The Benefits of Joining Hyde

• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Award-winning flexible benefits platform
• Support for learning and career development
• Hybrid working options available

Diversity, Inclusion & Accessibility

Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision‑making, service delivery and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.

As a Disability Confident Employer, we're committed to providing reasonable adjustments throughout the recruitment process and beyond.

We reserve the right to close this advert early if a suitable candidate is identified .