Hybrid Health Services Delivery Manager

Maximus; United Kingdom; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

MAXIMUS is a global organisation delivering health and employment services. The Service Delivery Manager (SDM) will lead a team of Health Practitioners and non-clinical staff, drive performance, and ensure high-quality customer experience in a hybrid role requiring travel to the Crewe office as needed.

The role emphasises onboarding, resource planning, performance management, and continuous improvement across clinical and administrative functions within the UK division.

Qualifications

• Strong initiative and driven, with a pro-active nature.
• Experience leading diverse teams and communicating with stakeholders.
• Ability to analyse data and put in place corrective actions to achieve business requirements.
• Previous management / leadership roles with a view to adhering to HR policies and procedures.
• Competent IT skills including Microsoft packages.
• Able to coach and mentor Health Care Professionals to improve/maintain performance standards.
• Commitment to the principles and practices of diversity, equity, and inclusion.

Responsibilities

• Monitor operational and clinical performance and identify trends/risks; implement plans.
• Onboard new Health Practitioners from offer acceptance to induction.
• Support Resource Managers in planning and allocation of resources to meet KPIs.
• Lead team meetings and communicate updates to ensure understanding across teams.
• Review complaints and CSAT data to improve claimant journey.
• Ensure Facilities Management, HSE and Security procedures are followed.

Skills

Strong initiative

People management

Data analysis

Communication skills

Leadership experience

Team mentoring

Microsoft Office

Stakeholder management

Adaptability

Diversity and inclusion

Tools

Microsoft 365

Job description

MAXIMUS is a global organisation delivering health and employment services. The Service Delivery Manager (SDM) will lead a team of Health Practitioners and non-clinical staff, drive performance, and ensure high-quality customer experience in a hybrid role requiring travel to the Crewe office as needed.

The role emphasises onboarding, resource planning, performance management, and continuous improvement across clinical and administrative functions within the UK division.